Top COVID Challenges for Contact Centers in 2021
The global COVD-19 pandemic hasn’t decreased customers’ needs for service and support.
14 FAQs: A Beginner’s Guide to Evaluating AR, MR, and VR Solutions for Enterprise Workplaces
Between the challenges of remote work introduced by the pandemic and the accelerating technological progress that’s affecting every facet of the economy, businesses are looking towards...
How AR Technology Helps Organizations Recover from the Impact of COVID-19
The COVID-19 pandemic created massive challenges for both individuals and organizations alike.
Using Augmented Reality to Digitally Transform Frontline Support in the Post-COVID Era
While there are promising signs of an end to the COVID-19 pandemic, the scale of business implications show no signs of waning as we turn the corner into 2021.
Top 6 Biggest challenges to implementing AR technology in 2021
Companies are increasingly devoting financial resources to augmented reality technology.
Podcast: Conversation with Paul Magel
Paul Magel, president of Business Applications division, recently discussed a range of topics related to how fashion businesses can leverage technology to create supply chain visibility and...
Top 5 Use Cases for Augmented Reality (AR) in 2021
We’ve come a long way since Pokemon Go introduced AR to the general public in 2016.
Humor Can Be a Call Center Agent’s Best Tool in Times of Turmoil
A good laugh can be cathartic and help keep us grounded and focused in tough times. Keeping things lighthearted can also help call center agents deliver a more enjoyable customer