How Visionary Brands are Rewriting the BPO Playbook
In this thought leadership piece, Suzana Sandu, director of operations, explores how today’s most visionary brands are redefining the role of BPO --transforming it from a transactional...
Newsweek Names CGS as One of America’s Greatest Workplaces for Third Consecutive Year
CGS has once again been named one of Newsweek’s America’s Greatest Workplaces for 2025 for the third year in a row.
Meet the Super Agent: The New Standard for Customer Experience Excellence
CGS marketing manager Mira Stanescu explores the rise of the 'Super Agent' -- a new breed of contact center professional who blends technical fluency, emotional intelligence, and sales...
From Script-Readers to Storytellers: How CGS Turns Contact Center Agents into Brand Heroes
In this thought leadership, Joshua Mims, director of implementation & solutions architecture, shares how CGS transforms contact center agents into true brand ambassadors through immersive...
From Cost Cutter to Growth Partner: The Strategic Evolution of BPO
This thought leadership piece from Octavian Lixeanu, Vice President of Operations at CGS Romania explores how BPO has evolved from a back-office cost-saving tactic into a strategic driver of...
2025 Fashion ESG Regulations: What Brands Must Do to Comply — and Compete
In his latest Bluecherry thought leadership piece, ESG product manager Chris Jones explores how brands face increasing pressure to provide verifiable data across supply chains, product life...
Unlocking Hidden Profits: How Advanced Forecasting Eliminates Cost Drains Across Your Business
In today's volatile apparel, home, and fashion markets, the cost of poor planning extends far beyond just inventory issues. It creates a cascade of expenses that erode profitability across...
The Future of BPO: Why BPO Is a Rapidly Growing Industry
Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations...
From R&D to ROI: CGS Immersive Delivers Impact as it Enters its Next Chapter
In his latest thought leadership, Doug Stephen reflects on CGS Immersive’s evolution over the past few years highlighting how AI, XR, and immersive learning tools like TeamworkAR™ and Cicero...