Ongoing Impact of Covid-19 on Contact Center Support Services
  • Infographics

There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work

ROADMAP: CUSTOMER SERVICE SUCCESS For Field Services Organizations during Covid-19 Pandemic
  • Infographics

Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was

State of field operations with COVID-19 infographic
  • Infographics

For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic

Field services during the pandemic poll
  • Infographics

In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19

Supporting healthcare through ar technology, customer support and enterprise learning
  • Webinars & Events

CGS is leading a panel discussion at EWTS Everywhere, the industry’s leading enterprise wearable technology summit. 

Reimagining Learning for Rapid Response
  • Webinars & Events

A new era of disruption, social distancing and digital transformation has ushered in major change for employees, employers and businesses