Seamless Customer Experience
Increasingly, shoppers are using multiple channels to review and purchase goods. In fact, a recent Forrester Research report forecasts that 60% of all retail sales will involve the Internet by 2017, forever changing the way companies and suppliers deliver products across multiple channels.
The growth of omnichannel commerce has challenged fashion and consumer products companies to evolve many planning, supply chain and distribution processes. CGS’s BlueCherry® Enterprise Suite helps brands and retailers strengthen their omnichannel strategy to meet demand and deliver a seamless customer experience.
And, through our customer support solutions your customers get their needs addressed quickly, leading to increased sales and long-term loyalty.
Importance Of Listening
Today’s retail landscape offers unprecedented opportunity along with new challenges. Social media offers brands real insight into consumer demands and trends.
Social listening is critical to making sure you aren’t missing important conversations about your business or competition. By tracking customer attitudes or responding and engaging to customers in real-time, every interaction can help them feel like they’re being heard.
As the first contact center with social media monitoring capabilities, CGS offers listening tools that track and respond to customers while analyzing trends that may affect business decisions.
Analyze Performance. Actionable Data. Retail Insight.
Retail is in a constant state of evolution. Today's consumers, who are well-informed by the digital technology at their disposal while quickly redefining the shopping experience, have centrally placed themselves in an omnichannel world.
CGS’s offering, built on Microsoft Dynamics AX®, enables retailers to win and grow business by providing an end-to-end software solution that is flexible, scalable, cost-effective and easy to integrate with existing channels and software – from in-store and point-of-sale to eCommerce and mobile. The result is an improved, differentiated shopping experience for customers with increased speed-to-market and reduced operating costs for retailers, which offers deep insight into performance, customer behaviors, costs and trends.
CGS Releases Third Annual Enterprise Learning Trends Report
CGS conducted a survey and analyzed responses from nearly 200 business leaders and learning and development...
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category New York, NY – March 16, 2017 – CGS, a global provider of...
CGS Recognized for Excellence in Managed IT Services
New York, NY – March 14, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
Webinars & Events
HCI Spring Webinar - The Evolving L&D Leader: Showcasing Value Through Engagement and ROI
Join CGS Enterprise Learning and the Human Capital Institute as industry experts discuss the results of the 2017 annual...
CGS to exhibit at Texprocess May 9-12, 2017
CGS will exhibit at this year’s Texprocess tradeshow, which will take place May 9-12 in Frankfurt, Germany. Texprocess...
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices New...