Customer Service in Crisis 2020 Survey Infographic
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Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they

Channel Partner Sales Strategy 2020
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In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to

The business impact of channel partner enablement programs
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Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer

Top 5 Strategic Goals for Outsourcing in 2020
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In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and

Benefits for outsourcing telesales and telemarketing with CGS
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Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an

Robot representative of chatbots in customer service
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In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up

A person using a chatbot for their customer service channel
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In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI

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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

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Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to

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While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new

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In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for

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Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants

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Why CGS places extreme importance on its security ecosystem

The breach of personal information from Facebook by Cambridge Analytica