Right to Repair thumbnail image
  • Infographics

We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability.

Customer support defines brands title image
  • Infographics

Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how

5 star customer service rating image
  • Webinars & Events

According to our poll of executives, knowledgeable support teams (65%), first-time problem solving (59%) and quick resolution (50%) are

In the News image
  • Corporate News

New York, NY – June 23, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced

In the News image
  • Corporate News

New York, NY – June 23, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced

Augmented reality in customer support image
  • Infographics

Augmented Reality (AR) is changing the paradigm for how companies offer remote support to their customers. By leveraging cutting-edge AR

  • Infographics
Show, Don't Tell Consumers Are Increasingly Interested in AR Support

Spurred by the pandemic and activism around sustainability, U.S.

  • Reports & ebooks
SURVEY REVEALS CHALLENGES: MOVING CONTACT CENTERS TO WORK FROM HOMES AND CHANGING CONSUMER BEHAVIORS AMID STAY-AT-HOME ORDERS

For the

  • Webinars & Events
On-Demand Webinar: AR & Remote Assist AI

As operational leaders develop COVID-Exit strategies toward a new-normal economy,

Effects of 2020 Pandemic Shapes Outsourcing and Technology Investments for 2021
  • Infographics
Survey Reveals Challenges: Moving Contact Centers to Work From Homes and Changing Consumer Behaviors Amid Stay-At-Home Orders

For the

Augmented reality glasses eye close-up image
  • Reports & ebooks
Leveraging Augmented Reality for Digital Transformation in Business & Large Enterprises

The pace of digital transformation for

Learning Technology Consulting Solutions Case Study: McDonald’s Global Learning & Development
  • Case Studies
Digital Transformation at Scale 

When McDonald's global learning and development team ran into a technical issue that would have disabled

Innovating post pandemic with AR
  • Reports & ebooks

Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so

Augmented reality for global enterprises
  • Case Studies

Toshiba Global Commerce Solutions (TCGS), a subsidiary of Toshiba TEC Corporation with over 2,000 employees, offers comprehensive POS

Business Continuity with AR for Service Technicians
  • Reports & ebooks

CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

A Checklist for Assessing Contact Center Partners During COVID-19
  • Reports & ebooks

The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and