Supporting healthcare through ar technology, customer support and enterprise learning
  • Webinars & Events

CGS is leading a panel discussion at EWTS Everywhere, the industry’s leading enterprise wearable technology summit. 

  • Datasheets

In a digital-first world, the 7,000+ CGS specialists on the frontline are more important than ever. We invest in best-in-class contact

Customer Service in Crisis 2020 Survey Infographic
  • Infographics

Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they

Channel Partner Sales Strategy 2020
  • Infographics

In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to

The business impact of channel partner enablement programs
  • Infographics

Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer

Top 5 Strategic Goals for Outsourcing in 2020
  • Infographics

In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and

Benefits for outsourcing telesales and telemarketing with CGS
  • Reports & ebooks

Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an

Robot representative of chatbots in customer service
  • Infographics

In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up

A person using a chatbot for their customer service channel
  • Infographics

In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI

  • Infographics

In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

  • Reports & ebooks

Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

  • Reports & ebooks

Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to