The right BPO partner can redefine your customer experience. Learn what to look for in our 2025 guide. DOWNLOAD
“Delivering excellent CX requires more than exceptional customer service—it demands innovation, empathy, and a future-focused strategy.”-
In today’s fast-paced digital landscape, delivering exceptional customer experiences (CX) isn’t just an advantage—it’s a necessity.
Even before the pandemic, outsourcing was gaining in popularity. 54% OF ALL COMPANIES USE THIRD PARTY SUPPORT TEAMS TO CONNECT WITH
Survey reveals surging
Today's businesses – large and small
For the seventh year, CGS surveyed nearly 200 business leaders and decision makers representing IT, operations, finance and customer
We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability.
Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how
According to our poll of executives, knowledgeable support teams (65%), first-time problem solving (59%) and quick resolution (50%) are
New York, NY – June 23, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced
Augmented Reality (AR) is changing the paradigm for how companies offer remote support to their customers. By leveraging cutting-edge AR
Spurred by the pandemic and activism around sustainability, U.S.
For the
As operational leaders develop COVID-Exit strategies toward a new-normal economy,
