Get Employees Set Up Faster

Your IT team can play a critical role in getting new employees off to a good start and ensuring their success. But often teams are stretched too thin and cannot provide the level of individualized attention that can ease the transition.

With CGS help desk outsourcing services, our agents help configure new workstations and mobile devices, manage password setup for multiple systems, help new users navigate HR, accounting and other programs, and provide timely support to resolve issues.

CGS can help you implement technology solutions, like Microsoft 365 +E5, single sign-on (SSO) and multi-factor identification solutions that make it easy for employees to safely access what they need from wherever they need it.   

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Getting Your Employees up to Speed

The term “onboarding" refers to the process of integrating new employees into the company, preparing them to succeed at their jobs and become fully engaged, productive members of the organization.

This is a crucial time, when the employees are both eager to succeed and highly impressionable to their experiences and surroundings. What really matters during this critical phase is that employees receive the right resources, knowledge and tools to perform at the highest level in their new jobs.

CGS Enterprise Learning helps you get this right. With a focus on aligning your program with the outcomes that will have your employees hitting the ground running, CGS can handle all of your onboarding needs -- whether large-scale global rollouts or niche one-to-one training programs.

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Realize Business Goals Quicker

Research shows that companies that invest in a structured onboarding process experience dramatic increases in business performance and employee retention, productivity and engagement. Most employers, however, devote little time to their onboarding process; a mistake that costs them greatly both in bottom line and reputation.

CGS Enterprise Learning works with clients to design and execute on highly effecting onboarding programs that accelerate business performance, organizational change and talent retention in the format that works best for your culture -- whether instructor-led or digital learning or a blend of several approaches.

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Instructor Led Training

Digital learning is often a more cost-effective solution, however, for complex technical training, sales training, or soft skills-based leadership and professional development, Instructor Led Training still comes out on top. CGS has a roster of over 2,000 experts, with deep experience teaching courses across a wide spectrum of business needs.

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Instructor Led Training
Help Desk Solutions
Help Desk Solutions

A help desk team is the human face of your company’s support system. To keep your company running smoothly and efficiently, your support team must be highly professional and competent. CGS agents are experts at tier1-3 and issue resolution for POS systems, hardware troubleshooting, software and custom application support. Our teams are problem-solvers, not script-readers, and possess the knowledge and skills to handle your employees’ changing technology needs. 

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Learning Consulting Services

Embracing change in the digital age can seem daunting especialy when learning styles are also changing at an accelerated pace. Companies need agile, continuous learning to stay competitive. To help you scale, CGS draws on expertise driving breakthrough performance for global enterprises, regional companies and government agencies. CGS's Learning Consulting Services help you bridge the skills gap by designing proven and innovative learning solutions for your specific needs.

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Learning Consulting Services