Industry Awards

While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new learning curves to the enterprise-wide procedures that affect your business. Supporting some of the leading technology companies in the world for more than three decades, CGS helps reduce costs, improve performance and scale initiatives with comprehensive Enterprise BPO and Learning solutions.

 

CGS solves nearly 50 million help desk inquiries annually with 80% or better first-call resolution rate, meaning fewer calls get passed to our clients. And the better trained your employees are on product alignment, customer support, leadership and soft skills and sales methodology, the more successful they will be at driving revenue.

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Supporting Digitally Savvy Customers

Your customers are constantly connected to their PCs, laptops, tablets and mobile devices. It is important to understand their degree of technical know-how and be able to communicate at the right level, whether they’re digital experts or you’re helping set up their first devices.

With CGS technical support, you can harness over 30 years’ knowledge and expertise to handle complex problems for some of the world’s largest technology companies and quickly find a quality resolution. Your customers will buy more and do more when they can trust that they’ll receive the support they need 24x7x365.  

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Supporting Your Employees Through Technology

You know your industry and provide the best support to your clients – but are you preparing your systems for the future while helping drive results for customers today?

With help desk and technical support solutions, CGS solves nearly 15 million help desk inquiries annually with 80% or better first-call resolution rate, meaning fewer calls get passed to our clients.   

With a suite of IT services, CGS can help you create a technology plan and migrate and manage the complete process. Together we can build new systems, empower virtual users and change your business and your employee experience through technology.

Learn about outsourcing solutions

Supporting Employees Through Learning

While rapid change in technology makes it possible to telecommute and communicate with individuals across the globe, it can also bring new learning curves to the enterprise-wide procedures that affect your business. CGS Enterprise Learning programs help you upskill your employees, whether it’s a large-scale global rollout or specialized technical training for skilled staff.

Partnering with CGS to take a strategic approach toward developing young professionals can help you avoid the high cost of employee turnover. Recruiting, training, learning curves –all adding up to 50-200% of base salary to replace an employee. It’s inarguably a far better use of funds to develop promising employees, advancing them in your own organization.

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Supporting Your Partners For Success

Accelerating sales and market share is highly dependent on a global network of channel partners.  The better trained they are on product alignment, customer support and sales methodology, the more successful they will be at driving revenue. CGS experts can train your partner ecosystem on everything from new product rollouts and positioning to sales and marketing strategy.

We work to find partners that align with our clients' sales strategies, then onboard and train teams so they can go-to-market delivering services. We help them stay up-to-date, assist with translations and help evaluate marketing and sales effectiveness.

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Technical Support

Our tech support solutions use best practices developed over 20 years of resolving a broad range of technical issues for world leading PC makers, telecommunications, high-tech and consumer electronics companies. We’re adept in the leading help desk systems like ServiceNow so we’re compatible no matter what tools you use. And CGS tech support staff deliver 80% or better first call resolution on everything from simple questions to advanced product support all from our state-of-the-art centers.

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Technical Support
Channel Partner Enablement
Channel Partner Enablement

To gain market share and achieve optimum sales results with a channel program, you need a strong, loyal and well-trained partner ecosystem. CGS has 30+ years of experience enabling, sales activating and supporting over 45,000 partners for technology companies. As a trusted provider, we fuel your global growth with robust partner programs that can support your strategy throughout North America, Europe, Latin America and Asia Pacific.

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IT Services Outsourcing

With comprehensive technology outsourcing services CGS designs, develops, delivers and supports our clients' fundamental technology needs.

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IT Services Outsourcing
Learning Consulting Services
Learning Consulting Services

Embracing change in the digital age can seem daunting especialy when learning styles are also changing at an accelerated pace. Companies need agile, continuous learning to stay competitive. To help you scale, CGS draws on expertise driving breakthrough performance for global enterprises, regional companies and government agencies. CGS's Learning Consulting Services help you bridge the skills gap by designing proven and innovative learning solutions for your specific needs.

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500K+

Delivered 500K+ virtual labs & designed 200+ certified exams

30% YoY

Generate average 30% YoY Channel sales increases

10K+

Manage over 100,000 business partners