Supporting Digitally Savvy Customers
Your customers are constantly connected to their PCs, laptops, tablets and mobile devices. It is important to understand their degree of technical know-how and be able to communicate at the right level, whether they’re digital experts or you’re helping set up their first devices.
With CGS technical support, you can harness over 30 years’ knowledge and expertise to handle complex problems for some of the world’s largest technology companies and quickly find a quality resolution. Your customers will buy more and do more when they can trust that they’ll receive the support they need 24x7x365.
Supporting Your Employees Through Technology
You know your industry and provide the best support to your clients – but are you preparing your systems for the future while helping drive results for customers today?
With help desk and technical support solutions,CGS solves nearly 15 million help desk inquiries annually with 80% or better first-call resolution rate, meaning fewer calls get passed to our clients.
Supporting clients for more than three decades, CGS helps them reduce costs by over 10% with comprehensive ITO services, including Remote Monitoring & Maintenance and Enterprise Infrastructure installations. By streamlining your infrastructure and providing proactive maintenance programs, you can reduce costs and risk of downtime while supporting your end users.
Supporting Employees Through Learning
While rapid change in technology makes it possible to telecommute and communicate with individuals across the globe, it can also bring new learning curves to the enterprise-wide procedures that affect your business. CGS Enterprise Learning programs help you upskill your employees, whether it’s a large-scale global rollout or specialized technical training for skilled staff.
Partnering with CGS to take a strategic approach toward developing young professionals can help you avoid the high cost of employee turnover. Recruiting, training, learning curves –all adding up to 50-200% of base salary to replace an employee. It’s inarguably a far better use of funds to develop promising employees, advancing them in your own organization.
Supporting Your Partners For Success
Accelerating sales and market share is highly dependent on a global network of channel partners. The better trained they are on product alignment, customer support and sales methodology, the more successful they will be at driving revenue. CGS experts can train your partner ecosystem on everything from new product rollouts and positioning to sales and marketing strategy.
We work to find partners that align with our clients' sales strategies, then onboard and train teams so they can go-to-market delivering services. We help them stay up-to-date, assist with translations and help evaluate marketing and sales effectiveness.
CGS Releases Third Annual Enterprise Learning Trends Report
CGS conducted a survey and analyzed responses from nearly 200 business leaders and learning and development...
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category New York, NY – March 16, 2017 – CGS, a global provider of...
CGS Recognized for Excellence in Managed IT Services
New York, NY – March 14, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
Webinars & Events
HCI Spring Webinar - The Evolving L&D Leader: Showcasing Value Through Engagement and ROI
Join CGS Enterprise Learning and the Human Capital Institute as industry experts discuss the results of the 2017 annual...
CGS to exhibit at Texprocess May 9-12, 2017
CGS will exhibit at this year’s Texprocess tradeshow, which will take place May 9-12 in Frankfurt, Germany. Texprocess...
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices New...