Managing the Fundamentals
Technology plays a large role in helping organizations meet their business objectives, therefore it makes sense that the IT plan be aligned with the overall strategic goals. At CGS we understand the impact that technology can have on the overall strategic direction and implementation of business initiatives, so our mission is to build and manage your infrastructure so you can grow your business.
We are experts in building and managing fundamental yet robust technology for our clients. CGS will work with you from project analysis all the way through support (level 1-3, 24x7x365) and can remotely maintain your systems – so that you can have peace of mind and focus on larger, strategic projects that align with business priorities.
Technology Change Management & Rolling out New Technologies
When rolling out new technologies, processes and programs across the business, IT teams are often stretched thin by taking on multiple responsibilities that aren't their core functions - communications, marketing, training and even customer service; these activities are critical to the success of your rollout, but they also take time, commitment and expertise.
CGS Enterprise Learning is a strategic partner to IT organizations and operations teams. We help you improve operating efficiency across all lines of business by developing globally focused learning programs that ensure learner engagement, expert outreach and follow-up and learning analytics to help you measure the performance of your rollout efforts.
Transforming in a Digital Age
With immense power to drive business results, inform decisions, and improve productivity by connecting global employees, adopting new technologies is helping modern companies stay competitive.
It’s the technology plus the skilled employees behind it which gives a company its advantage. But providing 24x7x365, on-demand support to employees through change, innovation, and disruption can take IT’s focus away from strategic initiatives.
CGS can help you embrace digital transformation, minimize risk of employee downtime, and help keep them productive around the clock. We offer comprehensive help desk services that ensure employees receive timely and personalized responses so they can truly leverage the power of technology.
CGS Is included in Gartner's Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
New York, NY – January 19, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices New...
Frost & Sullivan Names CGS the 2016 Contact Center Outsourcing Services Company of the Year in Chile
CGS recognized for success in bringing best practices and international expertise to the Chilean market New York, NY –...
Webinars & Events
CGS to Speak at SPESA's Advancements in Manufacturing Technology Conference
November 2-3, 2016 Jim Hoerig, Vice President, Manufacturing Solutions at CGS, will present a session at the conference...
BlueCherry® Linkup 2016
The CGS annual BlueCherry Linkup event is scheduled for Nov 1, 2016 in Los Angeles and Nov 10, 2016 in New York City....
CGS to present at AXUG Summit 2016
Kevin Lutz, VP Dynamics Delivery, to lead session on AX upgrades best practices New York, NY – September 29, 2016 – CGS...