Managing the Fundamentals

Technology plays a large role in helping organizations meet their business objectives, therefore it makes sense that the IT plan be aligned with the overall strategic goals. At CGS we understand the impact that technology can have on the overall strategic direction and implementation of business initiatives, so our mission is to build and manage your infrastructure so you can grow your business.

We are experts in building and managing fundamental yet robust technology for our clients. CGS will work with you from project analysis all the way through support (level 1-3, 24x7x365) and can remotely maintain your systems – so that you can have peace of mind and focus on larger, strategic projects that align with business priorities.

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Consultants looking at IT outsourcing needs

Technology Change Management & Rolling out New Technologies

When rolling out new technologies, processes and programs across the business, IT teams are often stretched thin by taking on multiple responsibilities that aren't their core functions - communications, marketing, training and even customer service; these activities are critical to the success of your rollout, but they also take time, commitment and expertise.

CGS Enterprise Learning is a strategic partner to IT organizations and operations teams. We help you improve operating efficiency across all lines of business by developing globally focused learning programs that ensure  learner engagement, expert outreach and follow-up and learning analytics to help you measure the performance of your rollout efforts.   

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Transforming in a Digital Age

With immense power to drive business results, inform decisions, and improve productivity by connecting global employees, adopting new technologies is helping modern companies stay competitive.

It’s the technology plus the skilled employees behind it which gives a company its advantage. But providing 24x7x365, on-demand support to employees through change, innovation, and disruption can take IT’s focus away from strategic initiatives.

CGS can help you embrace digital transformation, minimize risk of employee downtime, and help keep them productive around the clock. We offer comprehensive help desk services that ensure employees receive timely and personalized responses so they can truly leverage the power of technology.

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Help Desk

The human face of your company’s support system. CGS agents are experts at tier 1-3 and issue resolution for POS systems, hardware troubleshooting, software and custom application support. Our facilities are SOC 2 Type 2 certified.

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Help Desk
End-User Support

End-User Support

In a perfect world, every member of your IT team would have the skills and time to not only forge ahead with your growth plans, but also support your day-to-day end users—all without needing additional support. In the real world, technology and the business itself are changing faster than any individual can fully prepare for. That’s why leveraging CGS’s IT experts to optimize your team’s capabilities can help keep your end users happy and productive while ensuring your projects are implemented successfully, on time and on budget.

Think of our team as an extension of yours, able to provide a wide range of services and solutions, including project management, asset provisioning, helpdesk, training, BYOD/mobile device support and more. We'll handle the "keep the lights on" activities, and your teams can focus more on innovation and growth.

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IT Infrastructure

CGS has more than 30 years of high-caliber technical expertise providing managed IT services and IT infrastructure solutions. We work with you to audit your existing hardware and software infrastructure to identify performance improvement opportunities, as well as IT security and risks. From servers to network switches to routers and more, upgrading your network infrastructure can improve performance, increase security and ensure uninterrupted serviceability.

We’re proud to be recognized on the 2021 IAOP Global Outsourcing 100 List and named to CRN’s 2021 Managed Service Provider (MSP) 500 list in the MSP Elite 150 category. But the real proof is in our phenomenal service culture and commitment to delivering projects on time and on budget for 100+ companies with tens of thousands of endpoints.

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IT Infrastructure
Hosting and Cloud Services

Hosting and Cloud Services

Cloud Strategy and Readiness

If you’re new to the Cloud, you need expertise to ensure your project’s success. Cloud migration and management requires specialized skills from experts who know the landscape. Our team has participated in more than 200 cloud migration projects and has implemented public, private and hybrid solutions for midsize companies. Avoid the painful (and expensive) learning curve by having our experts on your side.

To start with, we'll work together to develop your cloud strategy. From a business standpoint, map your cloud strategy to your business goals. Then we'll assess your cloud readiness, determine what can and should be migrated and develop a project plan, customizing the process as needed. Finally, we'll manage the physical deployment and build out any related services.

Cloud Infrastructure

A Cloud-based environment offers enhanced security and fewer hardware investments. You’ll gain increased, secure data storage and a safer, more compliant user environment. We’ll facilitate collaboration between SaaS/Cloud-based applications and remove hardware dependencies and redundancies. You’ll benefit by having secure access to applications, including email, video conferencing and HR platforms on both desktop and mobile devices. Our services include:


  • Cloud Management and Deployment – Public Cloud Services, Private Cloud Solution, Hybrid, SaaS, PaaS and IaaS

  • Cloud Migration and Management

  • Cloud Applications

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Technical Support

Best practices technical support developed over 30+ years. CGS tech support resolves a broad range of technical issues for world-leading PC makers, telecommunications, high-tech and consumer electronics companies. We deliver 80% or better first call resolution on simple questions and advanced product support from our state-of-the-art centers with Augmented Reality capabilities. We’re adept in the leading help desk systems, so we’re compatible no matter what tools you use.

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Technical Support
Learning

Learning

CGS corporate learning and training programs engage employees & improve organizational development and performance.

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