Managing the Fundamentals
Technology plays a large role in helping organizations meet their business objectives, therefore it makes sense that the IT plan be aligned with the overall strategic goals. At CGS we understand the impact that technology can have on the overall strategic direction and implementation of business initiatives, so our mission is to build and manage your infrastructure so you can grow your business.
We are experts in building and managing fundamental yet robust technology for our clients. CGS will work with you from project analysis all the way through support (level 1-3, 24x7x365) and can remotely maintain your systems – so that you can have peace of mind and focus on larger, strategic projects that align with business priorities.Learn about technology outsourcing
Technology Change Management & Rolling out New Technologies
When rolling out new technologies, processes and programs across the business, IT teams are often stretched thin by taking on multiple responsibilities that aren't their core functions - communications, marketing, training and even customer service; these activities are critical to the success of your rollout, but they also take time, commitment and expertise.
CGS Enterprise Learning is a strategic partner to IT organizations and operations teams. We help you improve operating efficiency across all lines of business by developing globally focused learning programs that ensure learner engagement, expert outreach and follow-up and learning analytics to help you measure the performance of your rollout efforts.Discover our Learning solutions
Transforming in a Digital Age
With immense power to drive business results, inform decisions, and improve productivity by connecting global employees, adopting new technologies is helping modern companies stay competitive.
It’s the technology plus the skilled employees behind it which gives a company its advantage. But providing 24x7x365, on-demand support to employees through change, innovation, and disruption can take IT’s focus away from strategic initiatives.
CGS can help you embrace digital transformation, minimize risk of employee downtime, and help keep them productive around the clock. We offer comprehensive help desk services that ensure employees receive timely and personalized responses so they can truly leverage the power of technology.Learn about Help Desk Outsourcing solutions
A help desk team is the human face of your company’s support system. To keep your company running smoothly and efficiently, your support team must be highly professional and competent. CGS agents are experts at tier 1-3 and issue resolution for POS systems, hardware troubleshooting, software and custom application support. Our facilities are SOC 2 Type 2 certified. Our teams are problem-solvers, not script-readers, and possess the knowledge and skills to handle your employees’ changing technology needs.
In a perfect world, every member of your IT team would have the skills and time to forge ahead with your growth plans, and you would never have to find additional talent or support. In the real world, technology and the business world are changing faster than any individual can fully prepare for, which is why leveraging CGS's IT experts to optimize your team's capabilities can help keep your projects implemented successfully on time and on budget.
As your company grows or your industry evolves, so do your technology needs. The key to staying ahead is being proactive and enlisting the support of experts who can design and monitor solutions for your specific needs. Partnering with an IT solutions provider frees up your internal teams and can result in cost savings. CGS clients achieve an average 20-30% savings on infrastructure while also reducing server issues 34% in just over 3 months.
Migrating to the cloud can overburden already stretched IT teams, which slows your growth and leaves your IT infrastructure vulnerable to threats. With public, private and hybrid cloud solutions, CGS has developed best practices for customized cloud migrations and plans that we have used safely and securely with over 200 customers.
Our technical support solutions use best practices developed over 20 years of resolving a broad range of technical issues for world leading PC makers, telecommunications, high-tech and consumer electronics companies. We’re adept in the leading help desk systems like ServiceNow so we’re compatible no matter what tools you use. CGS tech support staff deliver 80% or better first call resolution on everything from simple questions to advanced product support all from our state-of-the-art centers.