Learning
L&D's Role in Customer Support Training and Customer Satisfaction
In our 2022 survey, L&D decision-makers ranked Customer Support/Loyalty/Satisfaction as a Top 3 priority. Learn how L&D can...
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In our 2022 survey, L&D decision-makers ranked Customer Support/Loyalty/Satisfaction as a Top 3 priority. Learn how L&D can...
Call Center, Outsourcing
22 Customer Experience Stats for 2022
We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and...
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We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and...
Applications
Getting Back to Basics with Digitization
Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer...
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Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer...
What Is Shop Floor Control and How Does it Drive ROI?
What exactly is shop floor control and why should you care about it?
L&D's Role in Customer Support Training and Customer Satisfaction
In our 2022 survey, L&D decision-makers ranked Customer Support/Loyalty/Satisfaction as a Top 3 priority. Learn how L&D can help businesses improve these KPIs.
22 Customer Experience Stats for 2022
We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.
Getting Back to Basics with Digitization
Learn how digitization has the ability to get back to basics and rethink the most fundamental aspects of the apparel and consumer goods supply chain
3 Learning Challenges, 3 Opportunities
Learn 3 L&D challenges-slash-opportunities revealed in our 2022 CGS Enterprise Learning report
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
The Back Office Is the New Black: Making the Case for Digitization
Supply chain inefficiencies arise when communication breaks down. See how digital tools can solve these issues by smoothing connections, cutting costs and reducing waste.
Is the Reshoring/Nearshoring Tide Turning?
See how the sweeping changes of the past few years are redefining the value proposition for bringing work to the Western Hemisphere.
Los 5 principales desafíos del centro de llamadas para el 2022
A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.