Outsourcing, Tech Outsourcing
Tips to Set Up an Ad Hoc Call Center in the COVID Era
COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to...
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COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to... Read More
Learning, Augmented Reality
6 Business Use Cases for Augmented Reality that Drive ROI
Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that...
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Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that... Read More
Learning
Outside-In Thinking for Learning and Development
One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D)...
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One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D)... Read More
Tips to Set Up an Ad Hoc Call Center in the COVID Era
COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.
6 Business Use Cases for Augmented Reality that Drive ROI
Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that doesn’t mean its impact will lessen anytime soon.
Outside-In Thinking for Learning and Development
One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D) professionals and line of business leaders, conducted in December 2020
Top 4 Customer Service Tech Investments for 2021
The pandemic is accelerating technology investments across most business units and functions.
CGS Romania Helps Others During a Challenging Year
The past year was challenging on many levels. The global pandemic has changed how we work, how we socialize and how we function overall.
Balancing CX, Security and Costs Are Top Goals for 2021
BPO Provider "must-haves" for 2021
Top COVID Challenges for Contact Centers in 2021
To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center...