How we work
We are wholly focused on creating comprehensive solutions that meet our clients’ complex, multi-dimensional needs.
We recognize the mission-critical nature of our clients’ challenges and approach each with a “can-do” attitude.
We believe value is best built through long-term partnerships with our clients—and act accordingly.
Throughout our growth, CGS has remained true to its entrepreneurial beginnings. We value speed over bureaucracy and innovation over the commonplace, directly aligning our objectives with our customers' needs.
Our people are the driving force behind every system, process and partnership. Our global teams of experts strive to understand the core business problems each client is looking to address, adapt our methodologies to fit clients’ unique culture, design tailor-made solutions and embed our staff within client organizations—so much so, that oftentimes our clients don’t distinguish our team from their own.
With a team approach and attitude, our collaborative working style emphasizes unity, trust and open-mindedness for differing opinions to bring the best ideas and solutions to our customers.
From national holiday parties to local charitable programs, CGS employees are making a difference. Who says you can’t have fun while you work? We offer technical and product training as well as health seminars, providing ongoing programs for destressing and encouraging our employees’ healthy living habits, including chair yoga and “Fruitful Fridays.”
CGS provides applications, learning and outsourcing services to companies ranging from small businesses to Fortune 500. No matter what your role, country location or product team, at CGS we work together to ensure we bring best-of-breed solutions to our customers.
Our business is our people. Become part of our global team and check our openings.
1,000+ combined years of development and implementation experience in our business applications team
800,000 learners supported by our Enterprise Learning team in 2014 alone
Our Business Process Outsourcing team speaks the languages of 80% of the globe
“The CEO Show” featuring Phil Friedman
Phil Friedman, CEO and founder of CGS, was recently interviewed for "The CEO Show," a syndicated radio program, which aired on April 16, 2017.
CGS Hosting Panel Discussion on Global Outsourcing Amid the Changing Business Landscape
On April 27, CGS will host & participate in a panel discussion, Global Outsourcing: Pros and Cons in the New Environment
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category
Webinars & Events
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices
CGS to sponsor 6th annual "Spin for Hunger" fundraiser
CGS announced today its sponsorship of the 6th annual Spin for Hunger fundraiser, benefiting St. Francis Food Pantries and Shelters on December 4, 2016. In partnership with SoulCycle,the event benefits more than 40 non-profit food pantries, soup kitchens, safe havens, drop-in centers and shelters.
BlueCherry® Linkup 2016
The CGS annual BlueCherry Linkup event is scheduled for Nov 1, 2016 in Los Angeles and Nov 10, 2016 in New York City.