Industry Resources by CGS
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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

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Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to

The Top Trend for Fashion Brands and Retailers in 2019
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Managing Disruption to Fuel Growth

In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market

  • Webinars & Events

As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge

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We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed

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We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do

Creating an RFP for Fashion Apparel and Footwear PLM Project
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Today's omnichannel consumers are demanding greater product innovation, selection and value.

These and other market challenges have

  • Infographics

Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to

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In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that

  • Reports & ebooks
CGS 2018 ERP Report
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Apparel Shop Floor is a win for General Sportswear
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When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose

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When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new

  • Infographics
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While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new