In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally
- Reports & ebooks
Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.
We are
- Reports & ebooks
Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
- Reports & ebooks
Managing Disruption to Fuel Growth
In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market
- Webinars & Events
As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge
- Infographics
We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed
- Infographics
We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do
- Reports & ebooks
Today's omnichannel consumers are demanding greater product innovation, selection and value.
These and other market challenges have
- Infographics
Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to
- Infographics
In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that
- Reports & ebooks
Apparel Shop Floor is a win for General Sportswear
- Infographics
- Reports & ebooks
When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
- Infographics
- Reports & ebooks
When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
- Infographics
- Reports & ebooks
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new