We polled business leaders tasked with budgeting learning and development initiatives on how they are planning to navigate change in 2020
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Nearly 100 respondents in the Retail and Consumer Goods industries including distribution, IT, management, manufacturing, production,
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In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up
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Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –
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As if digital transformation hasn’t made a big enough bang, today's employees must acquire
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In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI
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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally
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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.
We are
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Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
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Managing Disruption to Fuel Growth
In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market
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As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge
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We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed
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We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do