The CGS Origin Story with Phil Friedman

Phil Friedman, President and CEO of CGS talks about the history of CGS. Phil tells the story of his beginnings in the Soviet Union,  starting CGS over 35 years ago, the company’s incredible growth and his vision for the future

How CGS Began with Phil Friedman

Meet the BlueCherry Experts

Experts from the BlueCherry team talk about their experiences at CGS and the technology of the fashion, apparel and footwear industry.

BlueCherry Experts

Meet the BPO Experts

The executive team members of the CGS BPO division talk about what motivates them and what they think it takes to succeed in the business process outsourcing business. The team comes from around the world and has some the best outsourcing management experience in the industry.

BPO Expert Video

Guest Expert Robert Spector on Customer Service

Robert Spector, one of America’s leading experts in the customer experience, discusses how to make the customer central to businesses. This includes getting non-customer facing teams to think about the customer. He has also discussed how products differ from services and how digital transformation has changed the customer experience.  

CGS Expert Video Series: Robert Spector on Customer Service