New York, NY, and Hyderabad, India – April 26, 2018 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the opening of a new technical support center in Hyderabad, India. CGS India will be providing dedicated business process outsourcing (BPO) technical support to the company’s growing list of multinational clients, adding to the facility’s research and development (R&D) services for the CGS proprietary BlueCherry® suite of software solutions.
The India facility is redundantly connected to CGS’s European Operations Centers; and is part of a global secure network that is PCI and SOC1/SOC2 compliant, ensuring data privacy and security for all its global customers. In addition to its English-speaking agents, the India team extends CGS’s language capabilities to include Hindi, Telugu and Tamil.
“With a wealth of technology talent in the Hyderabad area, it allowed CGS to further its service offerings in the region,” said Jithendra “Jithu” Rao Battu, Managing Director and country manager, CGS India. “We have been providing software R&D through our Hyderabad office for more than a decade. This expansion of technical contact center support services will further our domestic growth. As part of the first phase expansion, we are in the process of hiring 150 additional employees.”
“Through consistent global quality support services, CGS provides an end-to-end seamless solution to our customers, enhancing the overall customer experience,” said CGS president and CEO Phil Friedman. “Our global clients include some of the world’s leading technology companies that have partnered with us to leverage our high-level technical support.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe, the Middle East and Asia, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible business process outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting.
For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit http://www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.
Susan Sweeney, CGS
Kate Connors (for CGS)