New York, NY – February 19, 2019 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was named to the 2019 Best of the Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®), the global, standard-setting association and advocate for outsourcing professionals and the organizations they support. Having been named to the list for three-consecutive years, in 2019, IAOP selected CGS for inclusion in its "Best of The Global Outsourcing 100,” a culmination and celebration of the very best of the best from the last ten years.
The Best of Global Outsourcing 100 (GO100) recognizes the world’s best outsourcing service providers. Results were based upon an evaluation of the scoring results over the entirety of The Global Outsourcing 100 program. Since the start of the program, The GO100 list has been based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“Companies, today, are facing a competitive and continuously changing business landscape; for that reason, the Global Outsourcing 100 and World’s Best Advisors lists are what organizations in our industry aspire to as these awards are a testament to those companies that have raised the bar,” said IAOP CEO, Debi Hamill. “I am proud to acknowledge the role of these leading organizations on IAOP’s 2019 Best of The Global Outsourcing 100 for continually being recognized on these prestigious lists.”
CGS offers its customers innovative, scalable and flexible global outsourcing solutions, including omnichannel contact center support. This includes traditional business process outsourcing, technical support, customer care, outbound telesales, channel enablement and finance and accounting back-office support. The Technology Outsourcing team helps clients solve business challenges such as supporting mobile workforces, proactively maintaining technology and reducing the risk of downtime by providing the technology backbone that allows businesses to have the flexibility and agility they need to compete and grow.
“It is a tribute to our entire global team and to the customers we support, that CGS has been recognized among the very best, in delivering quality outsourcing services, in the IAOP tenth anniversary list,” said Michael D. Mills, Senior Vice President, Call Center, CGS. “We have continued to expand and evolve our global contact center business in aligning our solutions, tools and processes with our customer business and financial goals and objectives. CGS is focused on new emerging technologies in automation and optimization that is helping us to enhance both the quality of services and overall customer experience. CGS is committed to creating a premium customer experience through our services and continuing to enhance our long-term successful partnerships with our customers, by providing them a measurable return on their investment.”
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
For 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.
Director, Media & Communications
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Kate Connors (for CGS)