New York, N.Y., March 26, 2019 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it has joined a financial compliance partner program created by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™. The companies will partner to deliver world-class technical support and customer care for financial institutions and a myriad of other regulated industries, in the compliance governance and customer experience realm.
Banking, financial services and insurance companies are looking for a complete solution in the compliance and retention space. Verint offers the software solution, while Custodia, another financial compliance partner, brings in its professional services expertise, and CGS provides best-in-class business process outsourcing, contact center and support solutions, wrapping the integration, tool set and support into a single offering.
This support solution allows companies to move from a reactive to a proactive approach to preventing deliberate or inadvertent breaches of regulations while modernizing contact center operations to support channels across video, chat, screen sharing, instant message, voice and Skype. In addition to proactive policy enforcement through process and technology, CGS provides highly skilled agents trained in financial services compliance.
“Verint is proud to be a part of a collaborative effort with CGS and Custodia Technology to address the compliance challenges of the commercial banking, financial services and insurance industries,” said Verint’s John Bourne, senior vice president, global channels and alliances. “The Compliance Partner Program brings together a broad array of best-of-breed solutions, providers and approaches to simplify, modernize and automate compliance strategies for financial services organizations that are cost-effective and sustainable. We are pleased to welcome CGS to our growing network of experts in this field.”
“CGS prides itself on providing dedicated, knowledgeable and skilled teams to seamlessly and securely offer end-to-end solutions that support clients’ business needs,” said John Samuel, EVP at CGS. “Our continued investment in emerging technologies is helping to drive process optimization and improve service to clients. Through the partnership with Verint, CGS is excited to bring innovative and progressive offerings to customers globally.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe, the Middle East and Asia, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible business process outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
For 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.