CGS Romania recognized among the best at Gala honoring the contact center industry
New York, NY, April 23, 2019 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today it was the recipient of two Romanian Contact Center Awards, the first and only profile competition in Romania, celebrating its 11th annual edition. CGS won in the categories of Best External Contact Center Large and Best Employer Branding Campaign.
The Romanian Contact Center Awards is an event associated with the Customer Care Conference & Expo, the largest event dedicated to the customer care industry in Eastern Europe.
“As the largest outsourcing service provider in Romania, we are honored to have CGS recognized for its dedication to customer service,” said Vladimir Sterescu, Country Manager, CGS Romania. “Many of our global clients rely on the knowledgeable, multilingual employees in Romania to provide their customers with world-class solutions. We’re extremely proud of our team and the service they are providing.”
With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS's innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back office support.
For 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.