John Samuel joined CGS as its Global Chief Information Officer in 2016. With more than 20 years of progressive technology operations experience, he leads CGS technology operations. He is responsible for shaping the IT strategy and aligning it with the company's strategy, products and offerings.
Mr. Samuel has extensive experience in overseeing global technology, security and infrastructure. Most recently, he was Senior Vice President – Data Strategy, IT and Operations Infrastructure at Fareportal Inc., a global online travel agency and the parent company of brands such as Cheapoair.com and OneTravel.com. Mr. Samuel managed the Global shared services serving IT, Telephony and innovation, Work force management, Real-time mission control for contact centers, Data science and Data strategy. His teams were responsible for the IT infrastructure, operations, data centers, cloud, global network, telephony and contact center support throughout the globe. Mr. Samuel has extensive experience working with senior leadership to provide IT advice and guidance. His prior experience included many other senior leadership positions including COO of one of a kind private travel membership club. He graduated with a B.S. in Electrical Engineering and a minor in Computer Science & Information Systems from Manhattan College.