Business Process Outsourcing Annual Trends Report

BPO annual trends reportSurvey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an outstanding experience. 

More than 300 business leaders and decision makers representing IT, operations, finance and customer service departments across 30 industries provided insights into their strategic goals for outsourcing in 2020, what their biggest challenges will be and how investments and spending are changing. 

Here's what our report unveils: 

  • A fresh perspective on the top reasons to outsource in 2020
  • Why CX is of paramount importance
  • The growing concerns around consumer data security and fraud prevention
  • The latest innovations and biggest areas for investment
  • Where companies are seeking advisory services for help

The full report provides actionable survey data, comparison charts and real-life examples to help you fuel growth and successful partnerships in the year ahead. Download your copy to learn more.

 

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