CGS 2019 Quick Poll: How Do Businesses Feel About Robotic Process Automation?

In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up processes. This is followed closely by the goal of reducing costs. The poll also found that RPA adoption in contact centers looks very promising with 26.7% of respondents reporting that they’re already automating processes and hoping to find new ways to use RPA in 2020.

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