CGS provides tips for outsourcing

Companies are reviewing business process outsourcing (BPO) as a potential solution for cutting expenses while improving quality of services. Michael Mills, SVP, Global Sales and Solutions at CGS, recently shared his knowledge in the article, "5 Tips to Ensure BPO Truly Makes a Difference," for Shared Services & Outsourcing Network (SSON). Whether your organization is in the midst of its search, already outsourcing or is a novice to such a solution, you will find these best practices for BPO of assistance. In this article, Mills addresses everything from resources to service level measurements to help ensure you get the most from your BPO solution provider.

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