Cost of Labor Equation Redefined

According toDeloitte’s 2016Global Outsourcing Survey1 there is a growing trend among organizations to reprioritize their focus on lowering the cost of labor by using business process outsourcing (BPO) services. In the survey, leaders fromorganizations of all sizes and operational footprints in theAmericas, Europe andAsia reported a clear shift fromtraditional labor cost-cutting as their primary focus for outsourcing functions.