The drivers to remain competitive have shifted from traditional BPO strategies centered on labor arbitrage to those that focus on business
Corporate call center executives know better than anyone that their facilities and staff are on the front line when a business problem
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As the Business Process Outsourcing (BPO) industry matures, the number of companies opting for
Managing and supporting the IT needs of a business is becoming more complex every day. Technology is changing rapidly, and the rate of
According toDeloitte’s 2016Global Outsourcing Survey1 there is a growing trend among organizations to