Improving Health Outcomes
Engaging patients and improving satisfaction levels not only help improve health outcomes, but lead to improved margins and increased patient volumes. Everything that patients encounter affects how satisfied they are -- from preventative care programs to enrollments, referrals and appointment setting, to follow-up care and claim processes.
Truly engaging with patients in today’s environment requires new devices, tools and technologies. These systems and proper training on their use have proven to increase the effectiveness of care and procedures.
CGS has expertise in providing customer care services. We work with a leading U.S. healthcare technology company whose devices are installed in over 200 healthcare provider organizations, and with more than 80% of the private clinics and medical care networks in Chile. Our agents are trained with empathy, technical expertise and a focus on positive outcomes to ensure your patients get the customer care and support that they need.
And CGS’s learning programs help your employees to avoid mistakes and better engage your patients. CGS clients are adopting continuous learning programs to advance organizational development, improve patient care and education, and increase safety and emergency preparedness.
Change in Healthcare
Staying digitally connected in healthcare is no longer an emerging trend, it’s a reality. Recent surveys show that two-thirds of physicians use online video to learn and keep up-to-date with clinical information. And, 90% of patients want to self-manage their healthcare, leveraging technology for accessing medical information, refilling prescriptions and booking appointments online.
CGS can help you improve processes, reduce costs and keep your office staff and doctors focused on providing great care with our help desk and technical support services. With the perfect blend of technical and care skills, CGS agents are prepared to help your staff and patients take advantage of the latest technologies to improve patient outcomes.
“The CEO Show” featuring Phil Friedman
Phil Friedman, CEO and founder of CGS, was recently interviewed for "The CEO Show," a syndicated radio program, which...
CGS Recognized among 2017 Tech Elite Solution Providers by CRN®
Tech Elite 250 list recognizes IT solution providers with deep technical expertise and premier certifications New York...
CGS Recognized as 2017 Top 20 Training Outsourcing Company by TrainingIndustry.com
New York, NY – April 10, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
Webinars & Events
ICMI Contact Center Expo & Conference
CGS will attend the ICMI Contact Center Expo & Conference in Orlando, FL from May 22-25. This Year's theme and...
2017 XChange Conference
CGS is attending the largest, independent gathering of the IT channel’s premier solution providers and technology...
Global Outsourcing Pros and Cons in the New Political and Economic Environment
CGS will host an exclusive event to discuss outsourcing advances, risks and strategies amid the changing global...