Improving Health Outcomes
Engaging patients and improving satisfaction levels not only help improve health outcomes, but lead to improved margins and increased patient volumes. Everything that patients encounter affects how satisfied they are -- from preventative care programs to enrollments, referrals and appointment setting, to follow-up care and claim processes.
Truly engaging with patients in today’s environment requires new devices, tools and technologies. These systems and proper training on their use have proven to increase the effectiveness of care and procedures.
CGS has expertise in providing customer care services. We work with a leading U.S. healthcare technology company whose devices are installed in over 200 healthcare provider organizations, and with more than 80% of the private clinics and medical care networks in Chile. Our agents are trained with empathy, technical expertise and a focus on positive outcomes to ensure your patients get the customer care and support that they need.
And CGS’s learning programs help your employees to avoid mistakes and better engage your patients. CGS clients are adopting continuous learning programs to advance organizational development, improve patient care and education, and increase safety and emergency preparedness.
Change in Healthcare
Staying digitally connected in healthcare is no longer an emerging trend, it’s a reality. Recent surveys show that two-thirds of physicians use online video to learn and keep up-to-date with clinical information. And, 90% of patients want to self-manage their healthcare, leveraging technology for accessing medical information, refilling prescriptions and booking appointments online.
CGS can help you improve processes, reduce costs and keep your office staff and doctors focused on providing great care with our help desk and technical support services. With the perfect blend of technical and care skills, CGS agents are prepared to help your staff and patients take advantage of the latest technologies to improve patient outcomes.
CGS Releases Third Annual Enterprise Learning Trends Report
CGS conducted a survey and analyzed responses from nearly 200 business leaders and learning and development...
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category New York, NY – March 16, 2017 – CGS, a global provider of...
CGS Recognized for Excellence in Managed IT Services
New York, NY – March 14, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
Webinars & Events
HCI Spring Webinar - The Evolving L&D Leader: Showcasing Value Through Engagement and ROI
Join CGS Enterprise Learning and the Human Capital Institute as industry experts discuss the results of the 2017 annual...
CGS to exhibit at Texprocess May 9-12, 2017
CGS will exhibit at this year’s Texprocess tradeshow, which will take place May 9-12 in Frankfurt, Germany. Texprocess...
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices New...