Improving Health Outcomes
Engaging patients and improving satisfaction levels not only help improve health outcomes, but lead to improved margins and increased patient volumes. Everything that patients encounter affects how satisfied they are -- from preventative care programs to enrollments, referrals and appointment setting, to follow-up care and claim processes.
Truly engaging with patients in today’s environment requires new devices, tools and technologies. These systems and proper training on their use have proven to increase the effectiveness of care and procedures.
CGS has expertise in providing customer care services. We work with a leading U.S. healthcare technology company whose devices are installed in over 200 healthcare provider organizations, and with more than 80% of the private clinics and medical care networks in Chile. Our agents are trained with empathy, technical expertise and a focus on positive outcomes to ensure your patients get the customer care and support that they need.
And CGS’s learning programs help your employees to avoid mistakes and better engage your patients. CGS clients are adopting continuous learning programs to advance organizational development, improve patient care and education, and increase safety and emergency preparedness.
Change in Healthcare
Staying digitally connected in healthcare is no longer an emerging trend, it’s a reality. Recent surveys show that two-thirds of physicians use online video to learn and keep up-to-date with clinical information. And, 90% of patients want to self-manage their healthcare, leveraging technology for accessing medical information, refilling prescriptions and booking appointments online.
CGS can help you improve processes, reduce costs and keep your office staff and doctors focused on providing great care with our help desk and technical support services. With the perfect blend of technical and care skills, CGS agents are prepared to help your staff and patients take advantage of the latest technologies to improve patient outcomes.
CGS to Host Webinar Addressing Upcoming Upgrade to Microsoft Dynamics 365 for AX, GP, SL
New York, NY – July 11, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
CGS Incluido como Importante Proveedor de Servicios BPO en la Guía Gartner CRM Vendor Guide 2017
New York, NY – 21 de Junio de 2017 – CGS, proveedor global de Aplicaciones de Negocios, programas de Capacitación y...
FlynnO’Hara Uniforms Selects CGS BlueCherry® ERP and EDI to Improve Supply Chain Efficiency
New York, NY – June 29, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing...
Webinars & Events
BlueCherry Community LinkUp 2017
The BlueCherry LinkUp is a complimentary half-day event hosted by CGS for all current customers. BlueCherry LinkUp...
On Demand Webinar: What to Consider When Upgrading AX,SL,GP
When it comes to ERP and CRM technology, it’s critical that you eliminate the risks inherent with running outdated...
2017 Chief Talent Officer Executive Exchange
CGS Learning team members will be attending the "2017 Chief Talent Officer Executive Exchange," meeting with industry...