Improving Health Outcomes

Engaging patients and improving satisfaction levels not only help improve health outcomes, but lead to improved margins and increased patient volumes. Everything that patients encounter affects how satisfied they are -- from preventative care programs to enrollments, referrals and appointment setting, to follow-up care and claim processes.

Truly engaging with patients in today’s environment requires new devices, tools and technologies. These systems and proper training on their use have proven to increase the effectiveness of care and procedures.

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Patient Engagement

CGS has expertise in providing customer care services. We work with a leading U.S. healthcare technology company whose devices are installed in over 200 healthcare provider organizations, and with more than 80% of the private clinics and medical care networks in Chile.  Our agents are trained with empathy, technical expertise and a focus on positive outcomes to ensure your patients get the customer care and support that they need.

And CGS’s learning programs help your employees to avoid mistakes and better engage your patients. CGS clients are adopting continuous learning programs to advance organizational development, improve patient care and education, and increase safety and emergency preparedness.

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Change in Healthcare

Staying digitally connected in healthcare is no longer an emerging trend, it’s a reality. Recent surveys show that two-thirds of physicians use online video to learn and keep up-to-date with clinical information. And, 90% of patients want to self-manage their healthcare, leveraging technology for accessing medical information, refilling prescriptions and booking appointments online.

CGS can help you improve processes, reduce costs and keep your office staff and doctors focused on providing great care with our help desk and technical support services. With the perfect blend of technical and care skills, CGS agents are prepared to help your staff and patients take advantage of the latest technologies to improve patient outcomes.

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Help Desk Solutions

A help desk team is the human face of your company’s support system. To keep your company running smoothly and efficiently, your support team must be highly professional and competent. CGS agents are experts at tier1-3 and issue resolution for POS systems, hardware troubleshooting, software and custom application support. Our teams are problem-solvers, not script-readers, and possess the knowledge and skills to handle your employees’ changing technology needs. 

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Help Desk Solutions
Customer Support
Customer Support

CGS provides award-winning multilingual customer support services including inbound and outbound customer inquiries, order processing, reservations, loyalty programs and service activations. Our agents manage more than 50 million interactions per year across multiple channels including phone, email, chat, web and social media. With agents who speak languages that cover 80% of the world, CGS can handle all of your customer service needs.

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eLearning

CGS's Enterprise Learning solutions deliver award-winning, customized eLearning content through innovative formats such as gamification and simulations, just-in-time mobile learning and video vignettes. In the last 30+ years we have helped eLearning transform from completions and smile sheets to engaging experiences that deliver on business KPIs. The reason is simple: eLearning is cost-effective, speeds up learning, and also increases knowledge retention and productivity.

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eLearning
Learning Consulting Services
Learning Consulting Services

Embracing change in the digital age can seem daunting especialy when learning styles are also changing at an accelerated pace. Companies need agile, continuous learning to stay competitive. To help you scale, CGS draws on expertise driving breakthrough performance for global enterprises, regional companies and government agencies. CGS's Learning Consulting Services help you bridge the skills gap by designing proven and innovative learning solutions for your specific needs.

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