Improving Health Outcomes
Engaging patients and improving satisfaction levels not only help improve health outcomes, but lead to improved margins and increased patient volumes. Everything that patients encounter affects how satisfied they are -- from preventative care programs to enrollments, referrals and appointment setting, to follow-up care and claim processes.
Truly engaging with patients in today’s environment requires new devices, tools and technologies. These systems and proper training on their use have proven to increase the effectiveness of care and procedures.
CGS has expertise in providing customer care services. We work with a leading U.S. healthcare technology company whose devices are installed in over 200 healthcare provider organizations, and with more than 80% of the private clinics and medical care networks in Chile. Our agents are trained with empathy, technical expertise and a focus on positive outcomes to ensure your patients get the customer care and support that they need.
And CGS’s learning programs help your employees to avoid mistakes and better engage your patients. CGS clients are adopting continuous learning programs to advance organizational development, improve patient care and education, and increase safety and emergency preparedness.
Change in Healthcare
Staying digitally connected in healthcare is no longer an emerging trend, it’s a reality. Recent surveys show that two-thirds of physicians use online video to learn and keep up-to-date with clinical information. And, 90% of patients want to self-manage their healthcare, leveraging technology for accessing medical information, refilling prescriptions and booking appointments online.
CGS can help you improve processes, reduce costs and keep your office staff and doctors focused on providing great care with our help desk and technical support services. With the perfect blend of technical and care skills, CGS agents are prepared to help your staff and patients take advantage of the latest technologies to improve patient outcomes.
CGS Named to the 2017 Global Outsourcing 100®
Recognized among the world’s best outsourcing services providers for second consecutive year New York, NY – February...
CGS Mencionado en la guía 2017 Global Outsourcing 100®
Reconocidos entre los mejores proveedores de servicios de outsourcing del mundo por segundo año consecutivo New York,...
CGS Completes Banner Year for BlueCherry® Customer Wins
BlueCherry community grows globally New York, NY – January 31, 2017 – CGS, a global provider of business applications,...
Webinars & Events
CGS to Speak at SPESA's Advancements in Manufacturing Technology Conference
November 2-3, 2016 Jim Hoerig, Vice President, Manufacturing Solutions at CGS, will present a session at the conference...
BlueCherry® Linkup 2016
The CGS annual BlueCherry Linkup event is scheduled for Nov 1, 2016 in Los Angeles and Nov 10, 2016 in New York City....
CGS to present at AXUG Summit 2016
Kevin Lutz, VP Dynamics Delivery, to lead session on AX upgrades best practices New York, NY – September 29, 2016 – CGS...