BPO Experts: Digital Transformation and What’s Next Post Covid-19


Vlad Sterescu, Country Manager for CGS Romania and SVP of Call Center Solutions in EMEA, talks about digital transformation within CGS and how it helped our contact centers weather the disruption from the global pandemic. Michael D. Mills SVP, Global Sales, CGS Contact Center Division shares his view on looking ahead post Covid-19, staying in the game and how digital technologies like AI, chatbots and Augmented Reality will help companies find cost optimization and provide better in home technical support moving forward.

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