BPO Experts: The Capabilities Most Crucial for Companies Outsourcing During the Pandemic


Vlad Sterescu, Country Manager for CGS Romania and SVP of Call Center Solutions in EMEA, and Michael D. Mills SVP, Global Sales, CGS Contact Center Division discusses the BPO capabilities companies need for stability and growth and to minimize disruption and impacts to customer service during the Covid-19 pandemic. They talk about business continuity plans, infrastructure, communications and what made a difference between providers that handled the challenge successfully and those that were stressed.

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