Customer Service Tip of the Week: What's Your Name?
Let Your Customers Know Your Name and Number
As a consumer, I like to make it a point to ask for the name of the person that I am speaking to in the event that I need to call back. Providing your name at various times throughout the call adds a personal touch that builds trust as well as a rapport. By giving your name and a call back number, the customer is able to call back and pick up right where they left off as opposed to having to start over with another representative. While there is no guarantee of happiness in any customer service exchange, this is an easy first step that any rep can do to help!