Outsourcing
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The 3 Basic Rules of Call Center Excellence
Apr. 12, 2022Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers
Dean Lazzara -
Best Bets for CX Investments in 2022
Mar. 01, 2022What are the top technology and transformation investments brands are making to enhance their customer support and CX?
Dean Lazzara -
Top 5 Call Center Challenges for 2022
Feb. 23, 2022As businesses and countries work toward a next normal from the pandemic, leaders focus on the 2022 business horizon.
Dean Lazzara -
Top 3 Goals for Customer Care in 2022
Feb. 16, 2022Delve into the top 3 goals that leaders have for their customer care and CX this year
Dean Lazzara -
3 Ways Mixed Reality is Revolutionizing Field Services, Learning and CX
Jan. 19, 2022With many predicting that 2022 will be the year that mixed reality (MR) truly comes to life, the Metav
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An Investment in Customer Service Training Pays Big Dividends
Jan. 06, 2022You may have heard the saying, “Customer service doesn’t cost.
by Shep Hyken