Outsourcing
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CGS Celebrates Its 35th Anniversary
Apr. 08, 2019Employees look back on some of their favorite memories at CGS as well as their significant milestones
Natalia Kossobokova -
The Origin Story Behind CGS
Apr. 02, 2019How a Soviet immigrant created a U.S. company of over 7,000 employees in 35 years
Natalia Kossobokova -
3 Things That Drive Efficiency in Customer Experience
Mar. 25, 2019Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience in order...
Christine Crandell -
How to Reduce Risks with Business Process Outsourcing
Mar. 04, 2019The current period of global economic competition is intense and the demand for improved customer service experiences continues to rise.
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How to Engage Employees in a Cybersecurity Culture
Jan. 14, 2019The value of a strong cybersecurity program is hard to estimate.
CGS ITO Team -
Using BPO Metrics to Create Stronger BPO Partnerships
Jan. 09, 2019In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.
CGS BPO Team