Outsourcing
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10 Memorable Tech Support Stories That Won Customers Over
Aug. 22, 2019Here are some of the most memorable tech support stories from our agents.
Samir Alam -
CGS Team Spotlight: Steve Petruk
Aug. 15, 2019It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes. CGS wanted to elevate its outsourcing solutions to...
Natalia Kossobokova -
How to Build an AI & Human Hybrid Solution for the Best Customer Experience
Jul. 30, 2019An interview with Customer Experience and AI expert Adrian Swinscoe
Natalia Kossobokova -
The Three Basic Rules of Outsourcing You Should Follow
Jul. 01, 2019“People, Processes, and Tools are the foundational building blocks for a successful BPO support model. However, even with the best technologies and tools in place, not having the proper recruiting,...
Natalia Kossobokova -
How Mid-Size Companies Should Prepare for CCPA – a Tactical Checklist
Jun. 17, 2019This CCPA Checklist has three main phases: Preparation, Action, and Evaluation & Improvement.
Heather Hobson -
How AI in Customer Experience is a Top BPO Priority
Jun. 03, 2019Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For business...
Samir Alam