Aug. 22, 2019
Here are some of the most memorable tech support stories from our agents.
Jul. 30, 2019
An interview with Customer Experience and AI expert Adrian Swinscoe
Jul. 01, 2019
“People, Processes, and Tools are the foundational building blocks for a successful BPO support model. However, even with the best technologies and tools in place, not having the proper recruiting,...
Jun. 17, 2019
This CCPA Checklist has three main phases: Preparation, Action, and Evaluation & Improvement.
Jun. 03, 2019
Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For business...