Outsourcing
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How to Engage Employees in a Cybersecurity Culture
Jan. 14, 2019The value of a strong cybersecurity program is hard to estimate.
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Using BPO Metrics to Create Stronger BPO Partnerships
Jan. 09, 2019In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.
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Understanding the Paradigm Shift in the Value of BPO Relationships
Jan. 02, 2019Globalization demands that organizations stay competitive and agile.
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CGS' Top 10 Most Popular Posts From 2018
Dec. 27, 2018As we reflect on this past year, we’ve provided you with our top 10 most popular blog posts we published in 2018, based on readership metrics from the CGS blog.
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7 Essentials of Great Customer Service That Don't Change with Technology
Dec. 20, 20187 Essentials of Great Customer Service That Don't Change with Technology
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Chatbots and Customer Service: Are The Days Of Human Agents Numbered?
Oct. 16, 2018Lynn Hunsaker, Michael Mills, Adrian Swinscoe