Outsourcing
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Chatbots and Customer Service: Are The Days Of Human Agents Numbered?
Oct. 16, 2018Lynn Hunsaker, Michael Mills, Adrian Swinscoe -
Why Should You Provide Customer Service in Spanish? (Part 1)
May. 31, 2018The US Spanish-speaking population is growing, increasing in its purchasing power and becoming more demanding. Is your company currently doing all it can to serve your Spanish speaking customers?
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5 Reasons to Choose Chile for BPO (Part 2)
May. 30, 2018Why is Chile such a great choice for BPO when you need a Spanish-speaking, nearshore solution? We discuss the reasons in this article which is part of our 3-part series: BPO in Chile.
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How to Meet Your Business Objectives by Serving Spanish Speaking Markets (Part 3)
May. 30, 2018There is no set-in-stone rule as to when a company should resort to BPO. Every business is distinct, has different organizational structures and will handle processes differently.
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Financial Implications of Using BPO to Address KPIs in Healthcare and Health Insurance Companies
May. 09, 2018Changes in the healthcare and health insurance industry mean CFOs are tasked with understanding how costs can be better managed through improved care strategies, including BPO strategies.
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5 Key Trends For Business Process Outsourcing into 2019
May. 02, 2018Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in the...