Outsourcing
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Benefits of Outsourcing Your Call Center Services
Mar. 18, 2024As your business grows, so does the volume of customer service calls you receive.
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The Future of BPO: Why BPO Is a Rapidly Growing Industry
Mar. 04, 2024Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations.
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Will AI Replace Customer Service?
Feb. 20, 2024Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve higher cus
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Enhancing Customer Experience in the Financial Industry: How Contact Centre Solutions Can Make a Difference
Feb. 15, 2024The financial industry, long known for imposing brick-and-mortar buildings and stern-looking tellers, has entered a new era.
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Local vs. Overseas Outsourced Technical Support
Jan. 24, 2024Thanks to dramatic improvements in remote IT capabilities, today's businesses can choose between onshore and offshore support.
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Best Practices of Multilingual Call Center Services
Dec. 22, 2023Language and cultural barriers are among the most prevalent