Outsourcing
-
The Right Customer Experience Technology Can Aid Sustainability
Apr. 15, 2021The pandemic accelerated several trends that were already under way.
-
Tips to Set Up an Ad Hoc Call Center in the COVID Era
Feb. 25, 2021COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.
-
Top 4 Customer Service Tech Investments for 2021
Feb. 08, 2021The pandemic is accelerating technology investments across most business units and functions.
-
Balancing CX, Security and Costs Are Top Goals for 2021
Feb. 01, 2021Top 5 business goals for call center providers for 2021
-
BPO Provider "must-haves" for 2021
Jan. 28, 2021Enhanced security and tech capabilities top the list for COVID impacted clients
-
Top COVID Challenges for Contact Centers in 2021
Jan. 22, 2021To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center operations