Outsourcing
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How Customer Service Pivoted
Jul. 07, 2020“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.
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19 Quotes on Digital Transformation for C-Suite Executives
Jun. 25, 2020Warren Buffett, Chairman and CEO of Berkshire HathawayDigital transformation is a fundamental reality for businesses today. Organizations of all sizes realize that to delay digital transformation...
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Customer Service and Data Privacy
Jun. 08, 2020Will the global pandemic change the way consumers feel about data privacy? Privacy confusion
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How to Meet Customer Service Demands in light of Covid-19
May. 27, 2020The coronavirus pandemic is having far-reaching effects, not just today but well into the foreseeable future. “This is actually a fundamental reset. It’s not just an economic event.
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6 Steps to Creating Better Strategic Outsourcing Partnerships
May. 05, 2020Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...
Missy Chaiet -
5 Ways to Improve Customer Satisfaction and Retention
Apr. 24, 2020Customer satisfaction and retention continue to give organizations trouble. Here are some solutions.
Eric Lancaster