Outsourcing
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The Three Basic Rules of Outsourcing You Should Follow
Jul. 01, 2019“People, Processes, and Tools are the foundational building blocks for a successful BPO support model. However, even with the best technologies and tools in place, not having the proper recruiting,...
Natalia Kossobokova -
How Mid-Size Companies Should Prepare for CCPA – a Tactical Checklist
Jun. 17, 2019This CCPA Checklist has three main phases: Preparation, Action, and Evaluation & Improvement.
Heather Hobson -
How AI in Customer Experience is a Top BPO Priority
Jun. 03, 2019Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For business...
Samir Alam -
3 Guaranteed Hacks for Choosing the Right BPO Partner
May. 20, 2019The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges that they...
Samir Alam -
The History of the CGS Outsourcing Division
May. 10, 2019In honor of CGS’s 35th anniversary this month, the CGS team is highlighting the origin story behind each of its three divisions:
Natalia Kossobokova -
How CIOs Should Plan for U.S. Data Privacy Laws
May. 06, 2019U.S. states are proposing and passing competing and conflicting statutes that has the potential to create a morass of confusing corporate obligations, resulting in a chaotic and perilous operating...
Heather Hobson