Outsourcing
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
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Servicios financieros: el caso de la externalización del servicio al cliente
Sep. 27, 2022La externalización del centro de contacto ha sido una práctica ampliamente aceptada por muchas industrias en la actualidad.
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Augmented Reality for Field Services: 5 Ways to Decrease Repeat Service Calls for Technicians
Aug. 16, 2022Advances in AR (augmented reality) are making it possible for businesses to be more streamlined, efficient, and productive than ever before.
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22 Customer Experience Stats for 2022
Jun. 28, 2022We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.
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Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Jun. 20, 2022Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Samir Alam -
Los 5 principales desafíos del centro de llamadas para el 2022
Jun. 08, 2022A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.
Dean Lazzara