Outsourcing
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Benefits of Outsourcing Your Call Center Services
May. 30, 2023As your business grows, so does the volume of customer service calls you receive.
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What Is Business Process Outsourcing (BPO) and How Does It Work?
May. 22, 2023“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
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Servicios financieros: el caso de la externalización del servicio al cliente
Sep. 27, 2022La externalización del centro de contacto ha sido una práctica ampliamente aceptada por muchas industrias en la actualidad.
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5 Ways to Decrease Repeat Service Calls With AR
Aug. 16, 2022Advances in AR (augmented reality) are making it possible for businesses to be more streamlined, efficient, and productive than ever before.
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22 Customer Experience Stats for 2022
Jun. 28, 2022We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.