May. 09, 2018
Changes in the healthcare and health insurance industry mean CFOs are tasked with understanding how costs can be better managed through improved care strategies, including BPO strategies.
May. 02, 2018
Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in the...
Apr. 12, 2018
Healthcare reform and the shift to value-based care presents new challenges for healthcare providers. The result is a focus on improving the patient experience across many quality initiatives.
Mar. 29, 2018
Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce costs.
Mar. 14, 2018
Even if your business is doing well, expanding into a new territory comes with its own set of challenges. This article lays out four things to consider before expanding into a new region.
Mar. 13, 2018
Confused about how to choose the right channel enablement provider for your business? These 7 considerations will help you find the best provider to amplify your business growth.