Outsourcing
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Recreational Activities for Remote Workers
Mar. 24, 2020The workforce is currently going through a global movement to work from home, or work remotely, due to a global pandemic.
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Customer Experience (CX): Three experts weigh in on what CX means for 2020
Mar. 03, 2020In our report, A Look Ahead: 2020 Business Process Outsourcing Trends: Can Technology Transform the Customer Experience?, we surveyed leaders to understand their top business and outsourcing...
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Augmented Reality for Field Services: 5 Ways to Decrease Repeat Service Calls for Technicians
Feb. 25, 2020Advances in AR (augmented reality) are making it possible for businesses to be more streamlined, efficient, and productive than ever before.
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BPO: An unexpected Innovation Partner
Feb. 25, 2020Every organization, large and small, is under pressure to be more competitive, innovative, and efficient.
Christine Crandell -
Do You Understand Your Customer?
Feb. 13, 2020Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.
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Q&A with Todd Hollrah: Developing a High-Performance Contact Center
Feb. 03, 2020We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.