May. 31, 2018
The US Spanish-speaking population is growing, increasing in its purchasing power and becoming more demanding. Is your company currently doing all it can to serve your Spanish speaking customers?
May. 30, 2018
There is no set-in-stone rule as to when a company should resort to BPO. Every business is distinct, has different organizational structures and will handle processes differently.
May. 09, 2018
Changes in the healthcare and health insurance industry mean CFOs are tasked with understanding how costs can be better managed through improved care strategies, including BPO strategies.
May. 02, 2018
Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in the...
Apr. 12, 2018
Healthcare reform and the shift to value-based care presents new challenges for healthcare providers. The result is a focus on improving the patient experience across many quality initiatives.