Dec. 09, 2019
Here are four reasons why any company contemplating outsourcing should take a serious look at South Africa as their next offshore outsourcing destination of choice.
Nov. 11, 2019
In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.
Oct. 21, 2019
Sometimes irate, sometimes adorable, sometimes sentimental, and at other times, rib-ticklingly funny. If you spent time in customer service, chances are you met all of the above customer types and...
Oct. 14, 2019
When asked what comes to mind when thinking about artificial intelligence-driven (AI) customer service, 13 percent of consumers say it is ‘maddening’; code word for frustrating. 38 percent believe AI...
Aug. 22, 2019
Here are some of the most memorable tech support stories from our agents.