Call Center
-
Understanding the Total Value of BPO Relationships
May. 07, 2024Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years.
CGS BPO Team -
Why Better Customer Experience Is Associated With Higher Revenue
Apr. 15, 2024Customer experience (or CX, for short) is a relatively new concept, but it’s become one of, if not the, key focus for many businesses over the last few years. It’s a major undertaking – one which...
Matthew Klein -
The Future of BPO: Why BPO Is a Rapidly Growing Industry
Mar. 04, 2024Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations.
-
Will AI Replace Customer Service?
Feb. 20, 2024Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve higher cus
-
Best Practices of Multilingual Call Center Services
Dec. 22, 2023Language and cultural barriers are among the most prevalent
