May. 09, 2018
Changes in the healthcare and health insurance industry mean CFOs are tasked with understanding how costs can be better managed through improved care strategies, including BPO strategies.
May. 02, 2018
Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in the...
Mar. 29, 2018
Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce costs.
Mar. 28, 2018
Health Insurers need to stay informed of changing customer expectations and trends due to disruptive changes to their industry in the last decade.
Jan. 23, 2018
Make this the year of improving your customer experience. Find insights from leading customer care, service and experience experts to kick-start your efforts.