Call Center
-
Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
-
22 Customer Experience Stats for 2022
Jun. 28, 2022We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.
-
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Jun. 20, 2022Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Samir Alam -
5 desafíos del centro de llamadas para 2022
Jun. 08, 2022A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.
-
3 Benefits of Multilingual Customer Support
Jun. 06, 2022Personalization is the standard of excellent customer service, and this includes supporting customers in the language of their hearts. Discover 3 benefits and 3 best practices of multilingual call...
-
The 3 Basic Rules of Call Center Excellence
Apr. 12, 2022Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers