State of IT Training infographic
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The world is currently experiencing its fourth industrial revolution. Industry 4.0 will involve a move towards automation, “smart cities

Channel Partner Sales Strategy 2020
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In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to

The business impact of channel partner enablement programs
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Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer

2020 L&D Trends Report
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We led this research of over 200 learning and development (L

Top 5 Strategic Goals for Outsourcing in 2020
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In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and

State of ERP for Fashion and Apparel 2020
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In the 2020 edition of the CGS SUPPLY CHAIN TRENDS AND TECHNOLOGY report, we surveyed 85+ apparel and fashion industry leaders responsible

State of PLM for Fashion and Apparel 2020
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In the 2020 edition of the CGS SUPPLY CHAIN TRENDS & TECHNOLOGY report, we surveyed 100+ apparel and fashion industry leaders

AI Workplaces Trends
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Our 2020 Emerging Workplace Learning Trends Survey results reveal that in the midst of digital transformations and the adoption of new

Woman using AR for learning
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We polled business leaders tasked with budgeting learning and development initiatives on how they are planning to navigate change in 2020

Supply Chain External Factors for Budget Planning in 2020
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Nearly 100 respondents in the Retail and Consumer Goods industries including distribution, IT, management, manufacturing, production,

Robot representative of chatbots in customer service
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In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up

Colorful closet filled with clothes
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Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –

A person using a chatbot for their customer service channel
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In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI

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In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally

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We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed

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We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do