The pandemic has accelerated the era of digital health. Tech advances combined with rapid transformation and adoption in healthcare has
We polled enterprise learning and development decision makers in business on how they are planning to navigate unprecedented change in
For the
During this COVID-19 pandemic, there has been a lot of discussion around the move to a remote workforce. Prior to the pandemic, Google
There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work
Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was
Prior to the pandemic, we asked over 200 Learning & Development (L&D) leaders what their priorities were going into 2020. In this
For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic
In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19
CGS surveyed more than 2,000 individuals (ages 18-65+) from the U.S. and U.K. on how sustainable products and business practices are
We’ve squarely transitioned to the Information Age, where technology makes remote training practical, affordable and sometimes the only
The steps that organizations take today to prepare for what lies ahead will determine how quickly their workforce and operations can ramp
Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they
The push towards a more automated and AI-driven future is rapidly changing many industries. As a result, there is currently a dramatic
The world is currently experiencing its fourth industrial revolution. Industry 4.0 will involve a move towards automation, “smart cities
In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to
Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer
