Doug Stephen
Doug Stephen, Gabriel McIntosh | May 05, 2020
We speak to Doug Stephen, President of the Enterprise Learning Division at CGS, about remote learning and development for enterprise organizations. Doug discusses the best way to transition to remote learning and the best formats that work in remote working situations. He also shares his advice for organizations facing remote learning challenges.
Managing Call Centers Remotely with Eitan Lombard
Eitan Lombard, Gabriel McIntosh and Missy Chaiet | Apr 14, 2020
Eitan Lombard, Country Manager for CGS Israel talks about his day-to-day management of the call centers in the new environment. He discusses how he stays connected with his team and what he’s learned about his team while working from home.
Vlad Sterescu, SVP, Call Center Solutions
Vlad Sterescu, Gabriel McIntosh and Missy Chaiet | Apr 09, 2020
Vlad Sterescu, SVP, Call Center Solutions and Country Manager for CGS Romania discusses rapidly deploying plans to move thousands of call center teams to work from home (WFH). He talks about how he maintains some sense of normalcy and learning new things about his staff.
Call Center Working from Home Preparedness with Steven Petruk
Steven Petruk, Gabriel McIntosh and Missy Chaiet | Apr 06, 2020
Steven Petruk, President of the CGS Global Outsourcing Division discusses preparing and implementing the CGS call center teams worldwide to work from home. He shares advice for other leaders transitioning staff to work remotely and how he works with customers to address concerns.
Pablo Rossel Estay talks about call centers working from home
Pablo Rossel Estay, Gabriel McIntosh and Missy Chaiet | Apr 03, 2020
Pablo Rossel Estay, Senior Vice President, Country Manager CGS Chile, discusses moving his call center teams to a work from home model.
Interview with Joshua Mims about moving call center teams to work from home.
Gabriel McIntosh and Joshua Mims | Mar 31, 2020
Gabriel McIntosh discusses the rapid shift to work from home with Joshua Mims. Joshua Mims is one of CGS’s training managers in our Atlanta call center and over the past several weeks, CGS call centers around the world have moved to a work from home model in response to the global pandemic. Today we’re going to talk about how Joshua adjusted to on-boarding and training our call center staff while working remotely and maintaining social distancing.
Host Evan Aldo & Richard R. Shapiro, Founder and President of the Center for Client Retention | Nov 11, 2019
Host Evan Aldo is joined by Richard R. Shapiro, Founder and President of the Center for Client Retention to discuss whether the chatbots trend is going out of style.
CGS Headquarters Podcast Logo
Host Evan Aldo & CGS Product Marketing Director, Tommy See | Sep 13, 2019
Welcome to The Thread, a podcast about the latest tech and business trends in fashion, learning and outsourcing.