We speak to Doug Stephen, President of the Enterprise Learning Division at CGS, about remote learning and development for enterprise organizations. Doug discusses the best way to transition to remote learning and the best formats that work in remote working situations. He also shares his advice for organizations facing remote learning challenges.
Eitan Lombard, Country Manager for CGS Israel talks about his day-to-day management of the call centers in the new environment. He discusses how he stays connected with his team and what he’s learned about his team while working from home.
Vlad Sterescu, SVP, Call Center Solutions and Country Manager for CGS Romania discusses rapidly deploying plans to move thousands of call center teams to work from home (WFH). He talks about how he maintains some sense of normalcy and learning new things about his staff.
Steven Petruk, President of the CGS Global Outsourcing Division discusses preparing and implementing the CGS call center teams worldwide to work from home. He shares advice for other leaders transitioning staff to work remotely and how he works with customers to address concerns.
Pablo Rossel Estay, Senior Vice President, Country Manager CGS Chile, discusses moving his call center teams to a work from home model.
Gabriel McIntosh discusses the rapid shift to work from home with Joshua Mims. Joshua Mims is one of CGS’s training managers in our Atlanta call center and over the past several weeks, CGS call centers around the world have moved to a work from home model in response to the global pandemic. Today we’re going to talk about how Joshua adjusted to on-boarding and training our call center staff while working remotely and maintaining social distancing.
Host Evan Aldo is joined by Richard R. Shapiro, Founder and President of the Center for Client Retention to discuss whether the chatbots trend is going out of style.