November 22, 2015
4 Tips to Help You Choose the Right RMM Partner
Before choosing an RMM provider, there are many things your company might want to consider. Every company is different but there are a few obvious areas that should not be overlooked.
Remote Monitoring and Maintenance (RMM) is a way for companies to ensure that their IT systems are being monitored at all times as to avoid any downtime or failures. RMM can offer some of the peace of mind that many CIOs only dream about. But in order to find a RMM provider that can deliver on that promise, the consideration and selection process is incredibly important.
Here are 4 tips that any company should take into consideration before making this decision:
1. Your RMM Partner should offer 24 x 7 x 365
One of the key benefits of engaging an RMM partner is to ensure that your systems are being monitored around the clock. Your RMM partner will have the capacity and manpower to maintain your IT infrastructure and proactively uncover issues so you no longer have to use your resources to do so.
2.Your partner should offer remote and on-site service
Not only should your new partner provide remote services, but there should also be an on-site option just in case. While you may rarely use this option, it is always good to have a partner who is also able to come in in the event of a large emergency. This will allow you to meet face to face and perhaps solve a problem even faster.
3. This partner should offer support across multiple mediums and locations
Large organizations have multiple systems to maintain across multiple mediums.Your partners support should extend to desktop, server, network, cloud and mobile device management in various locations.
4. The partner should understand your company and industry
The right RMM provider will become a strategic business partner. In working with you, they can understand your business and contribute to achieving your company's goals. Your partner should also have a clear understanding of the market in which your firm opperates.
Choosing an RMM partner is no easy feat and should not be taken lightly. This partner will be a pivitol part of your company and its success especially for IT companies. Your business should do its homework before making the final decision. These 4 tips should help make your decision a lot easier.
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