Dec. 30, 2019
As the year comes to a close, we’ve compiled a list of the top 5 most popular BPO blog posts from 2019.
Dec. 09, 2019
Here are four reasons why any company contemplating outsourcing should take a serious look at South Africa as their next offshore outsourcing destination of choice.
Nov. 11, 2019
In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.
Nov. 04, 2019
Contact centers act as the first line of defense in the efforts to ensure high customer satisfaction and a positive customer experience.
Oct. 14, 2019
When asked what comes to mind when thinking about artificial intelligence-driven (AI) customer service, 13 percent of consumers say it is ‘maddening’; code word for frustrating. 38 percent believe AI...