5 desafíos del centro de llamadas para 2022Jun. 08, 2022
A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.
4 Strategic Ways L&D, IT and the C-suite Should Work TogetherJun. 07, 2022
In part 2 of our series on Breaking Down Silos in Enterprise L&D, learn how Learning teams can work closely with IT and the C-suite to transform employee education and engagement.
The 3 Basic Rules of Call Center ExcellenceApr. 12, 2022
Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers
Best Bets for CX Investments in 2022Mar. 01, 2022
What are the top technology and transformation investments brands are making to enhance their customer support and CX?Dean Lazzara
Top 5 Call Center Challenges for 2022Feb. 23, 2022
As businesses and countries work toward a next normal from the pandemic, leaders focus on the 2022 business horizon.
Top 3 Goals for Customer Care in 2022Feb. 16, 2022
Delve into the top 3 goals that leaders have for their customer care and CX this yearDean Lazzara