Sep. 29, 2021
The pandemic has altered the journeys taken by both companies and customers. How we offer services and products, and where and how we meet customers has changed.
Sep. 22, 2021
An outstanding BPO experience begins with an outstanding business case. Preparing a clear business case and set of goals is essential to ensuring that both you and your outsourcing partner meet or...
Aug. 26, 2021
. . . And How to Overcome Them
Aug. 03, 2021
Consider how many times you’ve typed or shouted, “Speak to a representative,” at a chatbot or interactive voice menu that struggled to understand your question.
Jun. 29, 2021
The most successful, productive and efficient contact centers start with the best training.
Jun. 08, 2021
In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.