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March 25, 2016
The 10 Best Customer Service Tweets and What You Can Learn From Them
Twitter turned 10 this week. To celebrate Twitter’s 10th Anniversary, we rounded up the top 10 best customer service and customer experience Tweets from some of the most influential experts and thought leaders in the space. From positive communication skills to employee engagement to inspirational ideas – these Tweets offer excellent advice for anyone who wants to attract and retain customers. The top 10 customer service and customer experience Tweets:
10.
Claudio Toyama @ClaudioGT
Happy and engaged employees deliver better customer service. Not only are they more willing to go the distance for customers, they also buy into the brand promise and act as ambassadors. An investment in employee engagement can translate into an investment in customer service.
9.
Timothy Snow @SnowinRI
The human aspect of customer service remains important even as the rise of digital, self-service and the Internet of Things (IoT) are top of mind. According to Gartner, the experience is becoming as important as the product or service itself.
8.
Annette Franz, CCXP @annettefranz
Customer Experience expert Annette Franz wrote an insightful post enumerating 7 customer experience (CX) “sins”. The customer experience “don’ts” include a lack of a CX strategy, not acting on customer feedback and not actively engaging and taking care of employees. Even one bad experience can make a customer turn away, which may lead to an erosion of trust and brand reputation and lost revenue. A recent study showed 58% of respondents said that after a negative customer experience, they would never use that company again, so be sure to heed these tenets.
7.
Chip Bell @chiprbell
Customer service and the experience are an incredible differentiator. Exceptional customer service will make your brand stand out among the rest.
6.
Sean Ellis @seanellis
The power of positivity can go a long way in customer service as growth expert Sean Ellis points out. Customers don't want to hear "no's" or "excuses", they want to hear that support can and will help. Positive communication is a skill customer service representatives would do well to master.
5.
Tony Johnson @servicerecipe
Customer Service expert Tony Johnson’s astute and optimistic Tweet serves as a great reminder of one of the many joys of customer service. Excellent customer service has the power to brighten and improve a person’s entire day, a goal every customer service professional should keep in mind.
4.
Flavio Martins @flavmartins
The statement is important and the linked infographic is informative. According to Nielsen, 92% of consumers believe recommendations from friends or family over all forms of advertising. Advertising trust is down and companies have the opportunity to differentiate themselves within their markets by providing an excellent customer experience.
3.
Bill Quiseng @billquiseng
Bill Quiseng hit the customer service nail on the head with this Tweet. However you execute your customer service strategy, it always makes sense to consider the importance of making an emotional connection with the customer.
2.
In the age of digital, cross-channel and omnichannel customer service is of the utmost importance as Millennials, who are now the largest generation in the United States, have come to expect a consistent and seamless experience across devices and mobile phones. Customer service is now so much broader than it ever has been, and opportunities to reach customers are everywhere.
1.
Shep Hyken @hyken
It's important for executives to understand that treating employees well creates better customer service on the front lines. Customer service and experience expert Shep Hyken reminds us that happy employees are more likely to go the distance to help and delight customers.
There's a lot of information out there around customer service and customer experience, however these Tweets are especially focused on some of the most important aspects of the business.
Do you think we missed any great customer service or customer experience Tweets? Let us know in the comments below!
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