Learning
-
L&D's Role in Customer Support Training & Customer Satisfaction
Apr. 09, 2018In our 2018 survey, 60% of L&D decision-makers rank Customer Support/Loyalty/Satisfaction as a Top 3 priority. In this blog we review how L&D can help businesses improve these KPIs.
-
Feedback as Proof of ROI: Best Practices for Using Qualitative Data to Complement L&D ROI
Mar. 07, 2018Learning professionals are more focused on quantifiable data and business KPIs because executives expect ROI. However, qualitative evaluations can still provide important and useful insights.
-
Measure Onboarding Effectiveness with Employee Time-to-Productivity
Mar. 07, 2018Companies invest in recruiting effort, equipment, and a host of processes to bring a new hire up to speed, yet they rarely measure how long it takes to ramp up performance. It’s time for a new metric...
-
Real Applications of AR and VR in Learning
Nov. 03, 2017Virtual reality (VR) and augmented reality (AR) are trends transforming Learning and Development with improved outcomes, greater efficiency, and reduced training costs.
-
Top 6 Trends in Video Based Learning for 2018
Nov. 03, 2017Video learning has taken center stage in the last three years, and the perception of video in L&D has shifted from an “expensive, nice-to-have” to “new normal.”