Learning
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L&D's Role in Customer Support Training and Customer Satisfaction
Jun. 30, 2022In our 2022 survey, L&D decision-makers ranked Customer Support/Loyalty/Satisfaction as a Top 3 priority. Learn how L&D can help businesses improve these KPIs.
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3 Learning Challenges, 3 Opportunities
Jun. 22, 2022Learn 3 L&D challenges-slash-opportunities revealed in our 2022 CGS Enterprise Learning report
Carmen Petro -
4 Strategic Ways L&D, IT and the C-suite Should Work Together
Jun. 07, 2022In part 2 of our series on Breaking Down Silos in Enterprise L&D, learn how Learning teams can work closely with IT and the C-suite to transform employee education and engagement.
Lori Niles-Hoffman -
Why Collaboration Is Vital to Corporate Learning Strategy
May. 31, 2022Prioritizing communication and collaboration are essential in today's work force. Learn three ways in which collaboration and communication can transform business performance.
Carmen Petro -
Experiential Learning Becomes a Reality for L&D
May. 18, 2022In today's more immersive, digital world, L&D teams have access to MR / VR / AR technology that facilitate more experiential learning, even for remote staff. Learn how.
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Why L&D Needs Flexible, Scalable Content
May. 10, 2022Given all the changes in recent years, ranging from how the pandemic has upended work models to continued technological advancements, learning and development (L&D) strategies can’t afford to b
Carmen Petro