Outsourcing
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As featured on Forbes: Top 3 Customer Experience Outsourcing Trends
Nov. 16, 2023The only way to stay ahead of the curve is to know which way the wind is blowing.
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How to Use AI to Create a Better Customer Experience
Oct. 16, 2023Starting an article by speaking to the current AI hype cycle feels like starting a blog post in 2020 with the phrase “In this moment of unprecedented uncertainty…”
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Signs It's Time to Change Your Call Center Provider
Sep. 14, 2023In contemporary commerce's dynamic arena, call centers are pivotal touch points that can define customer experiences.
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What Is Business Process Outsourcing (BPO) and How Does It Work?
May. 22, 2023“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
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Servicios financieros: el caso de la externalización del servicio al cliente
Sep. 27, 2022La externalización del centro de contacto ha sido una práctica ampliamente aceptada por muchas industrias en la actualidad.