Today's omnichannel consumers are demanding greater product innovation, selection and value.
These and other market challenges have
Each year, CGS conducts a survey of apparel, fashion and retail business leaders to gain insight into the trends, challenges, best
When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
Change, change, and more change to come. This is the overwhelming theme of our fourth annual Learning Trends report. We surveyed hundreds
Each year, CGS conducts an annual survey to capture and assess trends, challenges, best practices andpriorities thatwill impact fashion
The reality is that most organizations still maintain separate legacy
CGS conducts an annual survey to capture and assess trends, challenges, best practices and priorities that will impact fashion supply
Corporate call center executives know better than anyone that their facilities and staff are on the front line when a business problem
