Outsourcing
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5 Sales Tactics That Close More Deals
Apr. 24, 2024Personalizing the customer experience can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. This article will introduce you to 5 sales tactics that will help you...
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Why Better Customer Experience Is Associated With Higher Revenue
Apr. 15, 2024Customer experience (or CX, for short) is a relatively new concept, but it’s become one of, if not the, key focus for many businesses over the last few years. It’s a major undertaking – one which...
Matthew Klein -
Ensuring Quality When Outsourcing Call Center Services
Apr. 08, 2024While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.
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Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Mar. 26, 2024Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Samir Alam -
Benefits of Outsourcing Your Call Center Services
Mar. 18, 2024As your business grows, so does the volume of customer service calls you receive.
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The Future of BPO: Why BPO Is a Rapidly Growing Industry
Mar. 04, 2024Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations.