Tech Outsourcing
-
Tips to Set Up an Ad Hoc Call Center in the COVID Era
Feb. 25, 2021COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.
-
Top 4 Customer Service Tech Investments for 2021
Feb. 08, 2021The pandemic is accelerating technology investments across most business units and functions.
-
The Top 5 Most Popular Customer Service/BPO Posts from 2019
Dec. 30, 2019As the year comes to a close, we’ve compiled a list of the top 5 most popular BPO blog posts from 2019.
-
4 Reasons Why South Africa is an Ideal Offshore Outsourcing Destination
Dec. 09, 2019Here are four reasons why any company contemplating outsourcing should take a serious look at South Africa as their next offshore outsourcing destination of choice.
Samir Alam -
Podcast: When it Comes to Customer Service... Were Chatbots Just a Fad?
Nov. 11, 2019In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.
Natalia Kossobokova -
5 Ways Technology Can Improve Contact Center Efficiency
Nov. 04, 2019Contact centers act as the first line of defense in the efforts to ensure high customer satisfaction and a positive customer experience.
Samir Alam