As the global community manages to navigate in this unprecedented environment, CGS is taking extraordinary steps to ensure the safety and health of our employees while ensuring our customers continue to receive best-in-class services to remain resilient. 

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CGS is taking extraordinary steps to ensure the safety and health of our employees

Current Status

Globally, CGS has transitioned almost all its 7500 global employees to work remotely. We have managed to transform from a brick and mortar company to a virtual company in a matter of days via our business continuity plan and are 100 percent operational. While we’ve always prided ourselves on offering around-the-clock, scalable solutions, we want to assure you that this commitment has never been more important and accurate.

CGS continues to monitor the latest updates from international and local governments and health organizations and will be updating our community with all enhancements, changes and support that may affect business operations.

Each day as the reality of this current environment develops, our valued customers are reaching out to us for our expertise related to the latest business challenges. Our Outsourcing, Applications and Learning teams are here to help. 

Learn more about remote workforce training

 

 

Preparing Call Centers for COVID-19 and Working From Home

OUTSOURCING

During this crisis, many companies are experiencing extreme spikes in contact volumes as customers and employees require more help than usual. Business continuity plans will ensure the well-being of your customers employees and partners. Such measures will help minimize business disruption.

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Business Process Outsourcing with COVID-19

APPLICATIONS

With disruption to the retail supply chain, visibility and transparency in end-to-end operations are critically important to reacting and adjusting to changes with real-time, data-driven answers. Whether you need to scale up eCommerce to new levels, take wholesale sales entirely digital, reshoring production or work with new suppliers from 3PLs to manufacturing we can guide you.

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Whether you need to scale up eCommerce to new levels, take wholesale sales entirely digital, reshoring production or work with new suppliers from 3PLs to manufacturing.

LEARNING

In today’s ‘new normal’ for business and life, social distancing means making rapid changes to learning and training formats. If you need to scale remote workers quickly, read more about rapid delivery of custom training programs to reach employees across your organization.

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Remote learning and COVID-19

FIELD SERVICES

Providing technicians with remote, live guidance and support keeps them productive and safe. Field workers need access to knowledgeable technical experts to solve problems in real time. 

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Providing technicians with remote, live guidance and support keeps them productivity and safe.