As the global community manages to navigate in this unprecedented environment, CGS is taking extraordinary steps to ensure the safety and health of our employees while ensuring our customers continue to receive best-in-class services to remain resilient. We are offering insights for working remotely, webinars to navigate the new normal for businesses and bringing added services to our valued customers.
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Current Status
Globally, CGS transitioned nearly all of its 7,500 global employees to work remotely. We have managed to transform from a brick-and-mortar company to a virtual company in a matter of days via our business continuity plan and remain 100 percent operational. While we’ve always prided ourselves on offering around-the-clock, scalable solutions, we want to assure you that this commitment has never been more important and accurate.
CGS continues to monitor the latest updates from international and local governments and health organizations and updates our community with all enhancements, changes and support that may affect business operations.
Each day as the reality of this current environment develops, our valued customers are reaching out to us for our expertise related to the latest business challenges. Our Outsourcing, Applications and Learning teams are here to help.
Learn more about remote workforce trainingOUTSOURCING
During this crisis, many companies have experienced extreme spikes in contact volumes as customers and employees require more help than usual. Business continuity plans can ensure the well-being of your customers, employees and partners. Such measures help minimize business disruption. We’re helping many of our global customers maintain operations, connectivity, infrastructure, tools and telephony systems continuously through the transition to WFH to ensure best customer experience.
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APPLICATIONS
With disruption to the retail supply chain, visibility and transparency in end-to-end operations are critically important to reacting and adjusting to changes with real-time, data-driven answers. Whether you need to scale up eCommerce to new levels, take wholesale sales entirely digital, reshoring production or work with new suppliers from 3PLs to manufacturing we can guide you. Our recent eCommerce survey found that 69 percent of Americans are going to marketplace websites for their non-essential purchases. As we enter the next phase of this economic disruption, we’re partnering with our customers to help navigate the supply chain interruptions and prepare them for market recovery. Join our ongoing webinar series to gain more insight.
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LEARNING
In today’s ‘new normal’ for business and life, social distancing means making rapid changes to learning and training formats. If you had to move remote workers quickly, read more about rapid delivery of custom training programs to reach employees across your organization. We also partnered with Learning leaders to present best practices for virtual employee engagement strategies.
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FIELD SERVICES
Providing technicians with remote, live guidance and support keeps them productive and safe. Field workers need access to knowledgeable technical experts to solve problems in real time.
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"CGS responded proactively and quickly to enable a very high percentage of those displaced to work from home. They were a leader in our work from home effort and were the first to complete their full transition."
Scott M. Fisher, Director, Supplier & Workforce Planning & Management, Sprint
“CGS, during this work from home transformation, maintained all operations, connectivity, infrastructure, tools and telephony systems in a continuous fashion. CGS proved once again that they are a global partner that can be counted upon in times of crisis, and in this case, an unprecedented event in our lifetimes.”
Ruben Velez, Director of Partner Enablement, Dell
