ROADMAP: CUSTOMER SERVICE SUCCESS For Field Services Organizations during Covid-19 Pandemic
  • Infographics

Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was

Reconsidering BPO Services in Response to Covid-19
  • Reports & ebooks

The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

State of field operations with COVID-19 infographic
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For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic

Field services during the pandemic poll
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In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19

Supporting healthcare through ar technology, customer support and enterprise learning
  • Webinars & Events

CGS is leading a panel discussion at EWTS Everywhere, the industry’s leading enterprise wearable technology summit. 

  • Datasheets

In a digital-first world, the 7,000+ CGS specialists on the frontline are more important than ever. We invest in best-in-class contact

Customer Service in Crisis 2020 Survey Infographic
  • Infographics

Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they

Channel Partner Sales Strategy 2020
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In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to

The business impact of channel partner enablement programs
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Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer

Top 5 Strategic Goals for Outsourcing in 2020
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In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and

Benefits for outsourcing telesales and telemarketing with CGS
  • Reports & ebooks

Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an

Robot representative of chatbots in customer service
  • Infographics

In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up