BPO Listicle
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The right BPO partner can redefine your customer experience. Learn what to look for in our 2025 guide. DOWNLOAD

 

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To explore how to transform your supply chain for speed, flexibility, and profitability, DOWNLOAD our new BlueCherry® eBook, The Connected

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If you haven’t figured it out yet, the name of the game is change specifically, embracing change as it happens. That’s why your ability to

Interest in Sustainability Surges for Consumer Products
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To gauge consumers’ current sentiment around sustainable products and brand sustainability practices, we surveyed more than 1,000 U.S.

Accelerating Digital Transformation in the Next Normal
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COVID-19 changed us. There’s no going back. But we can move forward, together.

It’s been a long couple of years. Enterprises and societies

4 Statistics for Leading L&D in 2022
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L&D Gets Proactive to Help Businesses Focus on the Customer

From our survey of 264 learning and development (L&D) professionals,

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For the seventh year, CGS surveyed nearly 200 business leaders and decision makers representing IT, operations, finance and customer

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As if business conditions haven’t been challenging enough over the past 18-plus months, employers are now contending with record-high quit

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We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability.

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Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how

Overcoming Top 3 Challenges to MR
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As we work toward a next normal in business, mixed reality (MR), an extension of augmented reality that allows real and virtual elements

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Ecofriendly and Made in America Are Top of Mind

In the CGS 2021 State of the U.S. eCommerce Consumer Survey, 1,000 U.S. consumers were