man and woman packing up and leaving office
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As if business conditions haven’t been challenging enough over the past 18-plus months, employers are now contending with record-high quit

Right to Repair thumbnail image
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We surveyed 500+ consumers on their knowledge of the Right to Repair movement and their views on promoting environmental sustainability.

Customer support defines brands title image
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Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how

Overcoming Top 3 Challenges to MR
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As we work toward a next normal in business, mixed reality (MR), an extension of augmented reality that allows real and virtual elements

Where consumers are shopping infographic image
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Ecofriendly and Made in America Are Top of Mind

In the CGS 2021 State of the U.S. eCommerce Consumer Survey, 1,000 U.S. consumers were

Augmented reality in customer support image
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Augmented Reality (AR) is changing the paradigm for how companies offer remote support to their customers. By leveraging cutting-edge AR

3 Ways AR Improves Employee Productivity
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Augmented Reality (AR) is changing the way people and companies work. Integrated solutions span every level of the enterprise, from real-

Augmented Reality for training statistic
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Immersive technology like Augmented Reality is rapidly changing the way organizations approach employee training. From onboarding new

Try before you buy with AR technology image
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Augmented reality (AR) has enormous enterprise potential

This technology bolsters B2B and B2C sales strategy in equal parts, enabling

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Show, Don't Tell Consumers Are Increasingly Interested in AR Support

Spurred by the pandemic and activism around sustainability, U.S.

Infographic: Supporting the Enterprise in a Post-COVID World
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The past two years were unlike any other. So, what comes next?

CGS polled 100 operational leaders across a range of functions – from the C

ERP Strategies for fashion, apparel and footwear supply chain
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In our 2021 Supply Chain and Technology Trends annual report, we surveyed ~100 apparel, fashion and retail leaders responsible for supply

Essential Digital Transformation in the Medical Profession
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The pandemic has accelerated the era of digital health. Tech advances combined with rapid transformation and adoption in healthcare has

Infographic: 2021 Trends Shaping Enterprise L&D’s Role in an Uncertain World
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We polled enterprise learning and development decision makers in business on how they are planning to navigate unprecedented change in

Effects of 2020 Pandemic Shapes Outsourcing and Technology Investments for 2021
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Survey Reveals Challenges: Moving Contact Centers to Work From Homes and Changing Consumer Behaviors Amid Stay-At-Home Orders

For the

2020 Deskless Workforce Learning and Development Satisfaction Survey Infographic
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During this COVID-19 pandemic, there has been a lot of discussion around the move to a remote workforce. Prior to the pandemic, Google

Ongoing Impact of Covid-19 on Contact Center Support Services
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There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work