Call Center
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Better Contact Center Training Using Multiple Modalities
Jun. 29, 2021The most successful, productive and efficient contact centers start with the best training.
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6 Steps to a Better Strategic Outsourcing Partnerships
Jun. 23, 2021Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...
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5 Ways to Improve Customer Satisfaction and Retention
Jun. 01, 2021Customer satisfaction and retention continue to give organizations trouble. Here are some solutions.
Eric Lancaster -
Streamline Support and Save Resources with Augmented Reality
May. 11, 2021The pandemic has accelerated and compressed companies’ and workers’ adoption of trends and technology that were already well underway.
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Right to Repair and AR Benefit Consumers, Companies
Apr. 27, 2021A recent BCG survey revealed almost 95 percent of consumers believed their personal actions could
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Top 4 Customer Service Tech Investments for 2021
Feb. 08, 2021The pandemic is accelerating technology investments across most business units and functions.