Tech Outsourcing
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9 Tips for Building a Business Case for Outsourcing
Sep. 22, 2021An outstanding BPO experience begins with an outstanding business case. Preparing a clear business case and set of goals is essential to ensuring that both you and your outsourcing partner meet or...
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Balancing Technology and Costs with Empathy and Experience
Aug. 03, 2021Consider how many times you’ve typed or shouted, “Speak to a representative,” at a chatbot or interactive voice menu that struggled to understand your question.
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Better Contact Center Training Using Multiple Modalities
Jun. 29, 2021The most successful, productive and efficient contact centers start with the best training.
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Using BPO Metrics to Create Stronger BPO Partnerships
Jun. 08, 2021In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.
CGS BPO Team -
20 Quotes on Digital Transformation for C-Suite
May. 21, 2021Updated in May 2021 Warren Buffett, Chairman and CEO of Berkshire Hathaway, has said that digital transformation is a fundamental reality for businesses today.